A complaint about Argos

Status: Approved

#Returns #CustomerService #Embarrassment  Frustrated Furious Let down 

Kindly shared by L. Wilsher

What happened

I ordered a fitbit for my son's partners birthday which I gave to her whilst on holiday - she had already been brought this gift prior to us going away. On our return we had to quaranteen for 2 weeks. I returned the item to Argos this morning , a very unhelpful grumpy woman dismissed my request and said "its over the 30 day's there's nothing I can do", I explained I had to self isolate for 2 weeks and had not been able to get to the store before - "well there's nothing I can do" and that was it! I have tried online chat - the same response! I get they have a return time but on this occasion I could not leave the house and I would have thought that 2020 being the year it has been there would be some flexibility once I had explained my circumstances. I have shopped with Argos for years using their card system - they can look at my order history and see I do not return items AND see the amount of money I have spent

What I wish had happened

I would like to have dealt with a member of staff who was understanding (not one that obviously doesn't enjoy her job!) I would have liked there to have been some understanding of my personal situation in the current climate. I do understand guidelines and rules but there has to be some flexibility

Where this happened

In Person - Argos Chelmer Village Retail Park Chelmsford Essex

Argos Customers

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28% Customer Service
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15% Quality of product
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10% Inconvenienced
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5% Returns
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3% Other
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3% Fraud
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3% Injury
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3% Delivery
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26% Customer Service
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13% Communication
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13% Quality of product
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11% Financial Loss
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9% Inconvenienced
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6% Delivery
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4% Returns
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2% Other
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2% Service
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2% Rudeness
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  1. Argos
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