A customer experience about Argos by L Wilsher

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What happened

I ordered a fitbit for my son's partners birthday which I gave to her whilst on holiday - she had already been brought this gift prior to us going away. On our return we had to quaranteen for 2 weeks. I returned the item to Argos this morning , a very unhelpful grumpy woman dismissed my request and said "its over the 30 day's there's nothing I can do", I explained I had to self isolate for 2 weeks and had not been able to get to the store before - "well there's nothing I can do" and that was it! I have tried online chat - the same response! I get they have a return time but on this occasion I could not leave the house and I would have thought that 2020 being the year it has been there would be some flexibility once I had explained my circumstances. I have shopped with Argos for years using their card system - they can look at my order history and see I do not return items AND see the amount of money I have spent

What I wish had happened

I would like to have dealt with a member of staff who was understanding (not one that obviously doesn't enjoy her job!) I would have liked there to have been some understanding of my personal situation in the current climate. I do understand guidelines and rules but there has to be some flexibility

Where this happened

In Person - Argos Chelmer Village Retail Park Chelmsford Essex

Argos Customers

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

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26% Customer Service

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14% Quality of product

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12% Financial Loss

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8% Communication

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7% Inconvenienced

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7% Delivery

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6% Returns

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4% Delay

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3% Fraud

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3% Rudeness

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3% Service

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2% Injury

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2% Communication

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1% Other

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1% Embarrassment

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1% Expectations Exceeded

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1% Other

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1% Quality of product

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