A customer experience about SCS FURNITURE by Anonymous

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What happened

Ordered a sofa X2 chairs on17/7 told it would be 6/8 weeks after 10 weeks went to shop and was told 2more weeks .It turned up on 1/10 with no notification so sent it back no were to put it rang head aaoffice in Sunderland to arrange for delivery today 13/10 rang up to see when it was coming only to be told it's not coming today they have no knowledge of it asked to speak to a manager nobody rang me back on the phone again told it's coming next Monday now nothing to sit on for a week now SCS are a joke.

What I wish had happened

Wanted it come today

Where this happened

On the phone

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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Low

How this makes SCS FURNITURE customers feel

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Low

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product

Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss

Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced

Feelings:

Disappointed

Frustrated

Disgusted

8% Fraud

Feelings:

Let down

Disgusted

Annoyed

8% Rudeness

Feelings:

Let down

Disgusted

Annoyed

8% Delivery

Feelings:

Let down

Disappointed

Furious

8% Communication

Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

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Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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