A complaint about SCS FURNITURE

Status: Approved

#Delivery #CustomerService #Communication  Furious Disappointed Let down 

Kindly shared by Anonymous

What happened

Ordered a sofa X2 chairs on17/7 told it would be 6/8 weeks after 10 weeks went to shop and was told 2more weeks .It turned up on 1/10 with no notification so sent it back no were to put it rang head aaoffice in Sunderland to arrange for delivery today 13/10 rang up to see when it was coming only to be told it's not coming today they have no knowledge of it asked to speak to a manager nobody rang me back on the phone again told it's coming next Monday now nothing to sit on for a week now SCS are a joke.

What I wish had happened

Wanted it come today

Where this happened

On the phone

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High
Low

How this makes SCS FURNITURE customers feel

High
Low
23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Let down

23% Quality of product
Feelings:

Disgusted

Frustrated

Let down

Furious

Disappointed

Annoyed

8% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

8% Inconvenienced
Feelings:

Frustrated

Disappointed

Disgusted

8% Fraud
Feelings:

Annoyed

Disgusted

Let down

8% Rudeness
Feelings:

Annoyed

Disgusted

Let down

8% Delivery
Feelings:

Furious

Disappointed

Let down

8% Communication
Feelings:

Furious

Disappointed

Let down

8% Financial Loss
Feelings:

Disappointed

Furious

Frustrated

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
14% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Furious

14% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

8% Service
Feelings:

Grateful

Special

Delighted

Satisfied

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

5% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

5% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

5% Communication
Feelings:

Furious

Disappointed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Delighted

Satisfied

Pleased

3% Discrimination
Feelings:

Disgusted

3% Quality
Feelings:

Special

Delighted

Grateful

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater