A customer experience about Loveholidays

Status: Approved

#FinancialLoss #Fraud #CustomerService  Frustrated Disappointed Let down 

Kindly shared by Anonymous

What happened

Loveholidays cancelled our holiday 4 days before due to fly to Portugal on 6/8/20, loveholidays wont refund flight money,they booked our flights with ryanair, loveholidays won't get money back for flights,said we have to do it ourselfs, ryanair refusing our flight refund as flight went ahead, holiday was cancelled and government advice was not to fly unless essential travel, please can you help?

What I wish had happened

Our flight money to be refunded as it was out of our control that we couldn't get on the flights. I am very disappointed that neither company will give us our money back which was paid in good faith.

Where this happened

On the Internet

Loveholidays Customers

Most talked about by Loveholidays customers

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How this makes Loveholidays customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud
Feelings:

Furious

Frustrated

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Disappointed

Offended

Anxious

Annoyed

Sad

10% Rudeness
Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication
Feelings:

Annoyed

Furious

Frustrated

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Disgusted

Let down

Sad

Anxious

5% Inconvenienced
Feelings:

Annoyed

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Furious

Disappointed

3% Delay
Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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