A customer experience about Loveholidays by J Newell

Kindly shared by J. Newell

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What happened

My flight in May was cancelled in March and my refund is still being withheld. The airline provided a chargeback for the flight in August but LoveHolidays are refusing to return it to me.

What I wish had happened

That better, clearer communication had been offered and my money refunded long before now.

Where this happened

On the Internet

Loveholidays Customers

Most talked about by Loveholidays customers

High

Low

How this makes Loveholidays customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud

Feelings:

Furious

Frustrated

Let down

Disappointed

Offended

Anxious

Annoyed

Sad

10% Rudeness

Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

Sad

Anxious

5% Inconvenienced

Feelings:

Annoyed

Frustrated

Furious

Disappointed

3% Delay

Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Least positive experiences about Leisure companies

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