A customer experience about Loveholidays

Status: Approved

#FinancialLoss #Fraud #Inconvenienced  Furious Annoyed Frustrated 

Kindly shared by A. Brown

What happened

I booked a holiday last year for a family holiday to Benidorm in August 2020. Due to the current covid situation, as per government advice, we didn't travel. I received a refund from Love Holidays for the hotel that I booked but not the flight. They advised me to contact Ryan Air to try and obtain a refund. I did that but as the flight still went ahead, the refund was declined. As I booked the holiday as a package with Love Holidays and received the Atol certificate, I have asked them to refund the flight money as the I paid my money to them for the flights and the hotel so they are in breach of contract. I haven't received any response to my messages to them. Can you help please?

What I wish had happened

I would have liked Love Holidays to refund all of the money that I paid to them, not just the hotel.

Where this happened

On the Internet - https://www.loveholidays.com/manage/booking

Loveholidays Customers

Most talked about by Loveholidays customers

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How this makes Loveholidays customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service
Feelings:

Furious

Frustrated

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Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud
Feelings:

Furious

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Disappointed

Offended

Anxious

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Sad

10% Rudeness
Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

Sad

Anxious

5% Inconvenienced
Feelings:

Annoyed

Frustrated

Furious

Disappointed

3% Delay
Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
Feelings:

Furious

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Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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