A complaint about Villa Plus

Status: Approved

#FinancialLoss #CustomerService #Communication  Furious 

Kindly shared by K. Holloway

What happened

Villa plus are not refunding customers, they said it would take 2 weeks for refund, we have been waiting 7 weeks now, and other customers have been waiting even longer, we don't know of anyone who has received a refund.

What I wish had happened

Given refund in there alloted time scale,and at least, let your customers know what's been going on.

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

High
Low

How this makes Villa Plus customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Surprised

Offended

Miffed

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Offended

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Sad

Annoyed

Let down

Offended

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Disappointed

Sad

Annoyed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Annoyed

Disappointed

Disgusted

2% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Inconvenienced
Feelings:

Furious

Disappointed

Frustrated

Let down

Anxious

Annoyed

Disgusted

Miffed

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Disappointed

Let down

Frustrated

Disgusted

1% Delay
Feelings:

Furious

Disappointed

Anxious

Frustrated

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Furious

Frustrated

Let down

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Surprised

Miffed

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Offended

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Sad

Anxious

Offended

2% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Annoyed

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Miffed

Anxious

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disgusted

Disappointed

Annoyed

1% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Anxious

Miffed

Disappointed

Let down

1% Delay
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Let down

Anxious

1% Returns
Feelings:

Furious

Disappointed

Let down

Frustrated

Disgusted

0% Embarrassment
Feelings:

Let down

Anxious

Disappointed

0% Injury
Feelings:

Furious

Frustrated

Let down

Most complained about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Most complimented Leisure companies

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