A complaint about Deliveroo

Status: Approved

#FinancialLoss #Fraud #Rudeness  Furious Frustrated Disgusted 

Kindly shared by Anonymous

What happened

I have been charged for food I never even ordered and they are refusing to refund the amount which is over £50

What I wish had happened

A full refund as it happened over and over

Where this happened

On a mobile app

Deliveroo Customers

Most talked about by Deliveroo customers

High
Low

How this makes Deliveroo customers feel

High
Low
33% Fraud
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

33% Financial Loss
Feelings:

Furious

Annoyed

Disappointed

Frustrated

Disgusted

17% Customer Service
Feelings:

Furious

Annoyed

Disappointed

17% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
16% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anti Climax

14% Customer Service
Feelings:

Furious

Disappointed

Annoyed

Anxious

Disgusted

Anti Climax

Offended

Let down

Frustrated

Sad

14% Rudeness
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Anxious

Offended

11% Fraud
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Anti Climax

Disgusted

8% Quality of product
Feelings:

Furious

Scared

Let down

Annoyed

Disgusted

Disappointed

Anti Climax

Anxious

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Anxious

Scared

Let down

Furious

Sad

8% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Offended

Anxious

Frustrated

5% Delivery
Feelings:

Frustrated

Disappointed

Furious

Anti Climax

Annoyed

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

3% Delivery
Feelings:

Happy

Delighted

Satisfied

3% Communication
Feelings:

Happy

Delighted

Satisfied

3% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

3% Delay
Feelings:

Annoyed

Frustrated

Sad

3% Other
Feelings:

Anxious

Scared

Let down

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Most complimented Restaurants companies

High
Low
  1. Nandos