A customer experience about Deliveroo

Status: Approved

#FinancialLoss #Fraud #Rudeness  Furious Frustrated Disgusted 

Kindly shared by Anonymous

What happened

I have been charged for food I never even ordered and they are refusing to refund the amount which is over £50

What I wish had happened

A full refund as it happened over and over

Where this happened

On a mobile app

Deliveroo Customers

Most talked about by Deliveroo customers

High
Low

How this makes Deliveroo customers feel

High
Low
33% Fraud
Feelings:

Furious

Annoyed

Disappointed

Frustrated

Disgusted

33% Financial Loss
Feelings:

Furious

Annoyed

Disappointed

Frustrated

Disgusted

17% Customer Service
Feelings:

Furious

Annoyed

Disappointed

17% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery
Feelings:

Happy

Delighted

Satisfied

1% Communication
Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

1% Returns
Feelings:

Displeased

Unhappy

Frustrated

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Least positive experiences about Restaurants companies

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