A complaint about Argos

Status: Approved

#Delivery #Qualityofproduct #Communication  Annoyed Frustrated Disappointed 

Kindly shared by S. booth

What happened

Ordered a cooker 1st one turned up and was all smashed glass inside the box not useable. Wait another 2 weeks for another one to turn up that one also damaged. This would now be 4 weeks without a cooker and family of 5 with 3 dependents to now waiting another 2 weeks onto of that for another one to be sent out. Delivery is from DHL who I think are to blame not argos themselves as having worked within the argos retail we would never give out anything damaged from the warehouse so think this is being cause by careless dhl drivers that are just in a rush and have no respect for delivery items being sent out. 1at time of ringing argos hour and half on the phone 2nd time half hour for the lady to put the phone down so have to ring back. 3rd time lovely lady on the phone who took her time and appreciated how angry I was and was very helpful. Told me that dhl would be calling me within 24-48 hours to arrange booking and delivery of a new one and still no phone call from them just a text to say they will be bringing the new one on the 14th December.

What I wish had happened

My experience with argos wasn't bad at all it was dhl. Although they were helpful in bringing the product in for us I was very angry about the situation both cookers had turned up. I did ask argos if they would take any money off the cooker as we have been messed around and they said they couldn't do that. 7 weeks without a cooker and 3 dependants surely I am able to have some sort of compensation which would help me to pay back for all the food I have had to order just to be able to give my kids a hot meal.

Where this happened

On the Internet - Www.Argos.co.uk

Argos Customers

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28% Customer Service
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12% Financial Loss
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12% Quality of product
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10% Communication
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8% Delivery
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8% Inconvenienced
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6% Returns
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5% Delay
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4% Fraud
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2% Rudeness
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1% Other
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1% Injury
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1% Embarrassment
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1% Service
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27% Customer Service
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11% Communication
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11% Financial Loss
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11% Quality of product
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10% Delivery
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8% Inconvenienced
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Service
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1% Injury
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  1. Argos
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