A complaint about Sainsbury (J)

Status: Approved

#Rudeness #CustomerService #Inconvenienced  Furious Annoyed Disappointed 

Kindly shared by B. Logue

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authorisation. The self check-out area was quiet apart from two members of Sainsbury’s staff who were standing at the checkout next to me . I waited for staff to appear as there was 3 other members of Sainsbury’s staff behind me working at the end of the shelves. All of these were in deep conversations between themselves, the two members of staff beside me - the male was purchasing items and his female collage was putting the items through for him , they were also in deep conversation about shifts etc. I turned a few times but nobody took me on despite the RED warning light flashing. After standing a good few minutes the female staff member next me then came over to do the authorisation and as she did the checkout denied this as it turned 8pm. We both checked our phones and it showed 8pm exactly. I was told that they could not change this as the tills switch off. However I made the point to the staff that I was standing nearly 10minutes. The staff member acknowledged that I had been waiting however replied “ I can’t be at two places at once” I am regular customer at Sainsbury’s sometimes visiting twice a day shopping for my family and also my father-in-law. As you can see from my nectar account No - 9826300062551301019. I have recently also took out a credit card with Sainsburys and also purchased house insurance. I understand that there is a cut off point at 8pm, however my complaint is that I was well within that time when I went to the till, the way I was spoken too and the staff who were in close vicinity who failed to notice me and more concerned about there conversation. At this time the store was quiet. I am sure that CCTV is in the area which would show where I was and the close proximity of the 5 staff. I will now consider where I will shop in future Thank you Brian Logue 07961943938

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

Where this happened

In Person - Sainsbury’s Coleraine County Londonderry Northern Ireland

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

High
Low

How this makes Sainsbury (J) customers feel

High
Low
25% Rudeness
Feelings:

Disappointed

Frustrated

Offended

Furious

Annoyed

25% Inconvenienced
Feelings:

Furious

Annoyed

Disappointed

Let down

13% Discrimination
Feelings:

Frustrated

Offended

Disappointed

13% Embarrassment
Feelings:

Frustrated

Offended

Disappointed

13% Customer Service
Feelings:

Furious

Annoyed

Disappointed

13% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery
Feelings:

Furious

Frustrated

Anxious

Let down

Annoyed

Disgusted

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose