A customer experience about Sainsbury (J)

Status: Approved

#Rudeness #CustomerService #Inconvenienced  Furious Annoyed Disappointed 

Kindly shared by B. Logue

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authorisation. The self check-out area was quiet apart from two members of Sainsbury’s staff who were standing at the checkout next to me . I waited for staff to appear as there was 3 other members of Sainsbury’s staff behind me working at the end of the shelves. All of these were in deep conversations between themselves, the two members of staff beside me - the male was purchasing items and his female collage was putting the items through for him , they were also in deep conversation about shifts etc. I turned a few times but nobody took me on despite the RED warning light flashing. After standing a good few minutes the female staff member next me then came over to do the authorisation and as she did the checkout denied this as it turned 8pm. We both checked our phones and it showed 8pm exactly. I was told that they could not change this as the tills switch off. However I made the point to the staff that I was standing nearly 10minutes. The staff member acknowledged that I had been waiting however replied “ I can’t be at two places at once” I am regular customer at Sainsbury’s sometimes visiting twice a day shopping for my family and also my father-in-law. As you can see from my nectar account No - 9826300062551301019. I have recently also took out a credit card with Sainsburys and also purchased house insurance. I understand that there is a cut off point at 8pm, however my complaint is that I was well within that time when I went to the till, the way I was spoken too and the staff who were in close vicinity who failed to notice me and more concerned about there conversation. At this time the store was quiet. I am sure that CCTV is in the area which would show where I was and the close proximity of the 5 staff. I will now consider where I will shop in future Thank you Brian Logue 07961943938

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

Where this happened

In Person - Sainsbury’s Coleraine County Londonderry Northern Ireland

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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24% Rudeness
Feelings:

Annoyed

Uneasy

Disappointed

Furious

Frustrated

Let down

Offended

Insecure

18% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Displeased

Furious

18% Embarrassment
Feelings:

Disheartened

Confused

Unsatisfied

Annoyed

Let down

Uneasy

Frustrated

Offended

Disappointed

18% Customer Service
Feelings:

Annoyed

Disappointed

Displeased

Furious

Let down

Uneasy

12% Communication
Feelings:

Disheartened

Confused

Unsatisfied

Indifferent

6% Discrimination
Feelings:

Frustrated

Offended

Disappointed

6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Confused

Saddened

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

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2% Service
Feelings:

Grateful

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Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

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Delighted

Pleased

Special

Satisfied

Other

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Disappointed

Unsatisfied

Displeased

Saddened

Confused

Let down

Unhappy

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

Let down

Put out

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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