A complaint about Argos

Status: Approved

#Delivery #CustomerService #Inconvenienced  Furious Annoyed Let down 

Kindly shared by Anonymous

What happened

Ordered a cooker from Argos and paid extra for installation and recycling, Argos said it will be delivered on 10th December between 7am and 7 pm, I took the day off work and waited at home yet no delivery and no call from Argos, I phoned Argos the next morning and they said it was delivered to a local transport company and they will get the transport company to contact me, a different transport company called me and said they will call again to arrange a delivery but they will have to get in touch with an electrician and call me back, they didn't call back so I called them and I was told they can't give me a delivery date as the electrician only works for them one day a week, I phoned Argos back and Argos insisted my cooker was with a different transport company that called me, by this time I had had enough and said just to cancel my order and give me a full refund, Argos said they can't cancel as the cooker was already dispatched and they will call me back that night but they didn't.

What I wish had happened

I would have liked the cooker to have been delivered and installed on the day Argos said it would as I took the day off work and at this time of year I won't be able to take another day off work.

Where this happened

On the phone - Argos 03456402020 transport company 01224 894948

Argos Customers

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How this makes Argos customers feel

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28% Customer Service
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12% Financial Loss
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12% Quality of product
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10% Communication
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8% Delivery
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8% Inconvenienced
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6% Returns
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5% Delay
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4% Fraud
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2% Rudeness
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1% Other
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1% Injury
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1% Embarrassment
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1% Service
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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27% Customer Service
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11% Communication
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11% Financial Loss
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11% Quality of product
Feelings:

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10% Delivery
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8% Inconvenienced
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Service
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Special

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1% Other
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1% Injury
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1% Embarrassment
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Most complained about Homeware companies

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  1. Argos
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Most complimented Homeware companies

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  1. Argos
  2. Dunelm Group