A customer experience about Argos by Anonymous

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What happened

Ordered a cooker from Argos and paid extra for installation and recycling, Argos said it will be delivered on 10th December between 7am and 7 pm, I took the day off work and waited at home yet no delivery and no call from Argos, I phoned Argos the next morning and they said it was delivered to a local transport company and they will get the transport company to contact me, a different transport company called me and said they will call again to arrange a delivery but they will have to get in touch with an electrician and call me back, they didn't call back so I called them and I was told they can't give me a delivery date as the electrician only works for them one day a week, I phoned Argos back and Argos insisted my cooker was with a different transport company that called me, by this time I had had enough and said just to cancel my order and give me a full refund, Argos said they can't cancel as the cooker was already dispatched and they will call me back that night but they didn't.

What I wish had happened

I would have liked the cooker to have been delivered and installed on the day Argos said it would as I took the day off work and at this time of year I won't be able to take another day off work.

Where this happened

On the phone - Argos 03456402020 transport company 01224 894948

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

Feelings:

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

Feelings:

Furious

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1% Embarrassment

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

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14% Quality of product

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12% Financial Loss

Feelings:

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Annoyed

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Furious

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Unsatisfied

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8% Communication

Feelings:

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7% Inconvenienced

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7% Delivery

Feelings:

Annoyed

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6% Returns

Feelings:

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4% Delay

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3% Fraud

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Anxious

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3% Rudeness

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3% Service

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2% Injury

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2% Communication

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1% Other

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Furious

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1% Embarrassment

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Furious

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1% Expectations Exceeded

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1% Other

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1% Quality of product

Feelings:

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