A complaint about Just Eat

Status: Approved

#FinancialLoss #Fraud #Delivery  Furious Annoyed Frustrated 

Kindly shared by f. pruvost

What happened

Ordered some food and never been delivered. Asked for a refund and they started an investigation. One week later they refused to refund me saying that the order was in fact delivered which was not true. I have now reached a dead end.

What I wish had happened

They should have refunded me my order instead of calling me a liar.

Where this happened

On a mobile app - JUST EAT

Just Eat Customers

Most talked about by Just Eat customers

High
Low

How this makes Just Eat customers feel

High
Low
27% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Disappointed

Anti Climax

27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

13% Quality of product
Feelings:

Furious

Disgusted

Annoyed

Miffed

13% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Anti Climax

7% Rudeness
Feelings:

Annoyed

Furious

Disgusted

7% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

7% Customer Service
Feelings:

Furious

Miffed

Disgusted

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
16% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anti Climax

14% Customer Service
Feelings:

Furious

Disappointed

Disgusted

Annoyed

Anxious

Anti Climax

Miffed

Let down

Frustrated

Offended

Sad

12% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

9% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Annoyed

Miffed

Let down

Disappointed

Anti Climax

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Anti Climax

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

7% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Delay
Feelings:

Annoyed

Frustrated

Sad

2% Other
Feelings:

Scared

Let down

Anxious

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Most complimented Restaurants companies

High
Low
  1. Nandos