A complaint about Virgin Media

Status: Approved

#CustomerService #Communication #Embarrassment  Disappointed Disgusted 

Kindly shared by Anonymous

What happened

Wasting 40 minutes they didn’t helped at all , Asking my address and phone number 25 times , awful

What I wish had happened

My problem to be solved

Where this happened

On the phone

Virgin Media Customers

Most talked about by Virgin Media customers

High
Low

How this makes Virgin Media customers feel

High
Low
29% Customer Service
Feelings:

Disgusted

Let down

Disappointed

Furious

Annoyed

Frustrated

21% Communication
Feelings:

Furious

Let down

Disgusted

Frustrated

Disappointed

21% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Miffed

Disgusted

14% Financial Loss
Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

7% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

7% Embarrassment
Feelings:

Disgusted

Disappointed

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

Miffed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Frustrated

Furious

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Disgusted

Furious

Frustrated

2% Returns
Feelings:

Disappointed

Let down

Annoyed

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most complained about Telecom companies

High
Low
  1. Virgin Media
  2. Three
  3. Sky
  4. British Telecom

Most complimented Telecom companies

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Low
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