A customer experience about Asda

Status: Approved

#FinancialLoss #Qualityofproduct #Inconvenienced  Furious Disappointed Disgusted 

Kindly shared by Anonymous

What happened

I’ve tried emailing and even tried resolver but had no response from either! Me and my partner went to the supermarket 27th December around 12:30pm to get some baking supplies and a few essentials. I went off to the baking isle while my partner went to get us some fresh cream cakes. It wasn’t until today when I got the cakes out the fridge (Asda usually have a few days on their stock) that one of the cakes was already out of date and had been for 3 days before we purchased! The second pack was out of date on the day of purchase. I understand it’s partially our fault for not checking the data but to have fresh cream products 3 days out of date on the shelf is absolutely despicable! I’m lucky I check the date on products before I eat them as that could have caused me to be very ill! To top all of that off there is no email address to contact Asda directly and going back into store is not an option!

What I wish had happened

Stuff I buy to be in date!

Where this happened

In Person - Brickhouse lane Tipton DY4 7HW

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
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17% Inconvenienced
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17% Customer Service
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8% Delivery
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6% Rudeness
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6% Fraud
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5% Returns
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5% Embarrassment
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5% Delay
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3% Quality of product
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3% Discrimination
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3% Communication
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Supermarket Customers

Most talked about by Supermarket customers

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16% Customer Service
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12% Inconvenienced
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12% Quality of product
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11% Rudeness
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10% Embarrassment
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9% Financial Loss
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8% Communication
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5% Discrimination
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4% Other
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3% Delay
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2% Delivery
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2% Injury
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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
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1% Returns
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0% Quality of product
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0% Other
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0% Quality
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