A customer experience about Argos by Anonymous

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What happened

Brought my son a tablet for christmas that has stopped working, spoke to someone from customer service that told me to take it into a store and they would refund me. Took it into the store and they told me there is nothing they could do. Had to ring customer services again to then get told that the person who told me I could get a refund is wrong. The staff at the store are rude and not helpful whatsoever!!

What I wish had happened

Had a refund, or item replaced

Where this happened

On the phone

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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27% Customer Service

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13% Quality of product

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12% Financial Loss

Feelings:

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8% Communication

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8% Delivery

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8% Inconvenienced

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6% Returns

Feelings:

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4% Delay

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4% Fraud

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3% Rudeness

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2% Other

Feelings:

Furious

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2% Injury

Feelings:

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Disgusted

2% Embarrassment

Feelings:

Furious

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Disgusted

1% Service

Feelings:

Special

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Inspired

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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Furious

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Disgusted

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12% Quality of product

Feelings:

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Sad

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11% Financial Loss

Feelings:

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9% Communication

Feelings:

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9% Delivery

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7% Inconvenienced

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6% Returns

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4% Delay

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4% Fraud

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4% Rudeness

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Let down

Furious

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Anxious

2% Other

Feelings:

Furious

Disgusted

Surprised

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

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Disgusted

2% Embarrassment

Feelings:

Furious

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2% Service

Feelings:

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