A customer experience about Argos by M Smith

Kindly shared by M. Smith

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What happened

An electric blanket bought from Argos stopped heating up, went to their website and it said to take it to local Sainsburys, was told there that I had to ring Argos customer services, they said I had to ring manufacturer to get ref. no. then go back to Sainsburys with it, upon arriving back was told that the order no. that was given at time of purchase (from Stranrear) was from Hull and would have to contact Argos again, then after going back and forth all day was told that I would have to take it to an "Argos in Sainsburys", I pointed out that my nearest one of those was 75 miles away and it would mean leaving a level 4 lockdown area, driving across another and into a third, "well if you want a refund that is what you will have to do" was the response

What I wish had happened

common sense to prevail and let my local Sainsburys, (who I must say even though their hands were tied by HQ stupidity was very helpful and understanding), deal with this

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

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Unhappy

Offended

Scared

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Put out

Confused

Uneasy

15% Quality of product

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Unsatisfied

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Furious

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Miffed

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13% Financial Loss

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Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Inconvenienced

Feelings:

Frustrated

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Let down

Furious

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Sad

Disgusted

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Uneasy

7% Communication

Feelings:

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Offended

Disgusted

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7% Returns

Feelings:

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Let down

Disgusted

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6% Delivery

Feelings:

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4% Delay

Feelings:

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Sad

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3% Fraud

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Furious

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Anxious

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Annoyed

2% Rudeness

Feelings:

Furious

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Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

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Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Overjoyed

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1% Expectations Exceeded

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Special

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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26% Customer Service

Feelings:

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Annoyed

Disappointed

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Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

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Unsatisfied

Displeased

Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication

Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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