A customer experience about Asda

Status: Approved

#Discrimination #Embarrassment #Rudeness  Uneasy Unhappy Insecure 

Kindly shared by m. y soulsby

What happened

i was asked for proof of disability by a marshall , im exempt from wearing mask , he has clearly broken the law

What I wish had happened

the same as usual , i shop there every week , i expected not to be intimidated

Where this happened

In Person - asda , boldon colliery

Asda Customers

Most talked about by Asda customers

High
Low

How this makes Asda customers feel

High
Low
23% Financial Loss
Feelings:

Annoyed

Furious

Disappointed

Let down

Disgusted

Frustrated

Unsatisfied

Offended

Anxious

Disheartened

Surprised

Unhappy

19% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Disheartened

Anxious

Offended

Surprised

15% Customer Service
Feelings:

Furious

Let down

Frustrated

Disgusted

Anxious

Disappointed

Scared

Annoyed

8% Delivery
Feelings:

Furious

Frustrated

Let down

Annoyed

Unsatisfied

Unhappy

Disappointed

Anxious

Disgusted

6% Rudeness
Feelings:

Uneasy

Unhappy

Insecure

Furious

Offended

Let down

Displeased

6% Returns
Feelings:

Furious

Annoyed

Anxious

Disappointed

Unsatisfied

Frustrated

4% Quality of product
Feelings:

Disappointed

Disgusted

Furious

Miffed

4% Discrimination
Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Embarrassment
Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Communication
Feelings:

Let down

Disgusted

Frustrated

Disappointed

Furious

4% Delay
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Unsatisfied

Unhappy

2% Fraud
Feelings:

Frustrated

Disheartened

Annoyed

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Surprised

Other

Scared

14% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Surprised

Anxious

Offended

Disheartened

Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Surprised

Disheartened

Anxious

Offended

Unhappy

8% Rudeness
Feelings:

Furious

Disappointed

Let down

Offended

Annoyed

Frustrated

Displeased

Surprised

Other

Uneasy

Unhappy

Insecure

Disgusted

8% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Miffed

Frustrated

Let down

Surprised

Other

6% Embarrassment
Feelings:

Anxious

Furious

Annoyed

Disappointed

Scared

Uneasy

Unhappy

Let down

Frustrated

Insecure

Offended

6% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Anxious

Unsatisfied

Unhappy

Disappointed

6% Communication
Feelings:

Let down

Frustrated

Disappointed

Annoyed

Furious

Disgusted

Indifferent

6% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Service
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Discrimination
Feelings:

Disappointed

Furious

Frustrated

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Let down

Insecure

3% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

3% Returns
Feelings:

Anxious

Furious

Annoyed

Disappointed

Unsatisfied

Frustrated

2% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

2% Delay
Feelings:

Annoyed

Unsatisfied

Unhappy

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Fraud
Feelings:

Frustrated

Disheartened

Annoyed

Most positive experiences about Supermarket companies

High
Low
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Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
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