A customer experience about Asda by S Ogborne

Kindly shared by S. Ogborne

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What happened

They took 3 payments of £70.50 and haven’t given me back £90 evouchers

What I wish had happened

I didn’t loose my money and vouchers in the first place. I want compensation

Where this happened

On the Internet - Asda George

Asda Customers

Most talked about by Asda customers

High

Low

How this makes Asda customers feel

High

Low

24% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Let down

Disgusted

Frustrated

Unsatisfied

Unhappy

Offended

Anxious

Disheartened

Surprised

17% Inconvenienced

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Disheartened

Anxious

Offended

Surprised

15% Customer Service

Feelings:

Furious

Let down

Frustrated

Disgusted

Anxious

Disappointed

Annoyed

Scared

Unhappy

9% Delivery

Feelings:

Annoyed

Unhappy

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

6% Rudeness

Feelings:

Uneasy

Unhappy

Insecure

Furious

Offended

Let down

Displeased

6% Returns

Feelings:

Furious

Annoyed

Anxious

Disappointed

Unsatisfied

Frustrated

6% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

4% Quality of product

Feelings:

Disappointed

Disgusted

Furious

Miffed

4% Discrimination

Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Embarrassment

Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Communication

Feelings:

Let down

Disgusted

Frustrated

Disappointed

Furious

4% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

14% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Surprised

Other

Scared

Unhappy

13% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Offended

Disheartened

Unsatisfied

Surprised

Anxious

11% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Disheartened

Anxious

Offended

Surprised

8% Quality of product

Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Disheartened

Miffed

Displeased

Surprised

Frustrated

Other

Let down

7% Rudeness

Feelings:

Disappointed

Furious

Let down

Frustrated

Annoyed

Offended

Disgusted

Uneasy

Unhappy

Surprised

Insecure

Other

Displeased

6% Service

Feelings:

Grateful

Delighted

Happy

Special

Pleased

Satisfied

6% Delivery

Feelings:

Annoyed

Furious

Frustrated

Let down

Unhappy

Disappointed

Anxious

Unsatisfied

Disgusted

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Disheartened

Indifferent

5% Communication

Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Insecure

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

4% Expectations Exceeded

Feelings:

Delighted

Happy

Grateful

Special

Pleased

4% Discrimination

Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Insecure

3% Returns

Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

3% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud

Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other

Feelings:

Disappointed

Sad

Furious

Annoyed

Anxious

1% Injury

Feelings:

Disappointed

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Quality

Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

High

Low

Least positive experiences about Supermarket companies

High

Low

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