A customer experience about Argos

Status: Approved

#Rudeness #CustomerService #Qualityofproduct  Annoyed Frustrated Unsatisfied 

Kindly shared by M. jolly

What happened

We bought a sofa. It remained in packaging unused for three months due to covid. We started using it and after three weekends the back leg collapsed. We called customer services and they sent an inspector. His report said it was caused by misuse and the way we installed it. I objected and they now say I have to get a survey done at my expense to prove otherwise. The sofa is badly made using poor inadequate pieces of wood to support the legs. The one that collapsed actually split in two!

What I wish had happened

They stated the repair would take about an hour. Why couldn't they have done this instead of making excuses and passing the blame onto us.

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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27% Customer Service
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15% Quality of product
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11% Financial Loss
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9% Inconvenienced
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7% Communication
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7% Delivery
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6% Returns
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5% Delay
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3% Fraud
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3% Rudeness
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2% Other
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Furious

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2% Injury
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2% Embarrassment
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1% Service
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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27% Customer Service
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15% Quality of product
Feelings:

Annoyed

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10% Financial Loss
Feelings:

Frustrated

Furious

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Disappointed

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Anxious

Miffed

Unhappy

Confused

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8% Communication
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8% Delivery
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8% Inconvenienced
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Sad

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6% Returns
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5% Delay
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4% Rudeness
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3% Fraud
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2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
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Disappointed

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2% Embarrassment
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Furious

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2% Service
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Special

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Pleased

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Least positive experiences about Homeware companies

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