Kindly shared by M. jolly
What happened
We bought a sofa. It remained in packaging unused for three months due to covid. We started using it and after three weekends the back leg collapsed. We called customer services and they sent an inspector. His report said it was caused by misuse and the way we installed it. I objected and they now say I have to get a survey done at my expense to prove otherwise. The sofa is badly made using poor inadequate pieces of wood to support the legs. The one that collapsed actually split in two!
What I wish had happened
They stated the repair would take about an hour. Why couldn't they have done this instead of making excuses and passing the blame onto us.
Where this happened
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