A customer experience about NCF Living (Birmingham) by D Liggins

Kindly shared by D. Liggins

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What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

Where this happened

On the Internet - NCF living.co.uk

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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21% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Unhappy

17% Communication

Feelings:

Frustrated

Furious

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Let down

17% Delivery

Feelings:

Frustrated

Disgusted

Furious

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Let down

13% Quality of product

Feelings:

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Furious

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Disgusted

Unhappy

8% Fraud

Feelings:

Disgusted

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Furious

8% Inconvenienced

Feelings:

Furious

Annoyed

8% Financial Loss

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Frustrated

Disgusted

Furious

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Unhappy

4% Rudeness

Feelings:

Disgusted

4% Discrimination

Feelings:

Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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17% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Unhappy

14% Quality of product

Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Unhappy

Let down

10% Communication

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

9% Delivery

Feelings:

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Furious

Annoyed

Disgusted

Let down

Disappointed

7% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unhappy

7% Inconvenienced

Feelings:

Annoyed

Disgusted

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Furious

5% Expectations Exceeded

Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service

Feelings:

Grateful

Special

Delighted

Satisfied

5% Fraud

Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness

Feelings:

Disgusted

Annoyed

Let down

Furious

3% Quality of product

Feelings:

Delighted

Satisfied

Pleased

3% Communication

Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay

Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery

Feelings:

Delighted

Satisfied

Pleased

2% Discrimination

Feelings:

Disgusted

2% Quality

Feelings:

Grateful

Special

Delighted

2% Embarrassment

Feelings:

Disgusted

Frustrated

Disappointed

Most positive experiences about Home companies

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Least positive experiences about Home companies

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