A customer experience about NCF Living (Birmingham) by D Liggins

Kindly shared by D. Liggins

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What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

Where this happened

On the Internet - NCF living.co.uk

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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26% Customer Service

Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

15% Quality of product

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Unsatisfied

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15% Communication

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10% Delivery

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10% Financial Loss

Feelings:

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Furious

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Unsatisfied

Disappointed

8% Inconvenienced

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Disappointed

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Furious

5% Fraud

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Disgusted

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Furious

5% Other

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3% Rudeness

Feelings:

Disgusted

3% Discrimination

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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service

Feelings:

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16% Quality of product

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Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

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Insecure

8% Delivery

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8% Financial Loss

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Unhappy

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Unsatisfied

Disgusted

7% Inconvenienced

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4% Expectations Exceeded

Feelings:

Grateful

Satisfied

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Special

Pleased

4% Rudeness

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Furious

Annoyed

4% Fraud

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Furious

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4% Service

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Special

Grateful

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Satisfied

3% Communication

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Delighted

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Satisfied

Grateful

3% Quality of product

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3% Other

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1% Quality

Feelings:

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1% Embarrassment

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1% Delivery

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Satisfied

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Delighted

1% Delay

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1% Discrimination

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Disgusted

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