A customer experience about NCF Living (Birmingham)

Status: Approved

#FinancialLoss #CustomerService #Qualityofproduct  Annoyed Frustrated Unhappy 

Kindly shared by D. Liggins

What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

Where this happened

On the Internet - NCF living.co.uk

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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Low
21% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Unhappy

17% Communication
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

17% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

13% Quality of product
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Frustrated

Furious

Annoyed

Disgusted

Unhappy

8% Fraud
Feelings:

Disgusted

Frustrated

Furious

8% Inconvenienced
Feelings:

Furious

Annoyed

8% Financial Loss
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Frustrated

Disgusted

Furious

Annoyed

Unhappy

4% Rudeness
Feelings:

Disgusted

4% Discrimination
Feelings:

Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Unhappy

14% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Unhappy

Let down

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unhappy

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Grateful

Special

Delighted

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Least positive experiences about Home companies

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Low
  1. B&Q
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