A customer experience about NCF Living (Birmingham) by D Liggins

Kindly shared by D. Liggins

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What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

Where this happened

On the Internet - NCF living.co.uk

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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24% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unhappy

15% Quality of product

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15% Communication

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12% Delivery

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9% Inconvenienced

Feelings:

Furious

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Let down

Annoyed

9% Financial Loss

Feelings:

Frustrated

Annoyed

Disgusted

Furious

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Unhappy

6% Fraud

Feelings:

Disgusted

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Furious

3% Rudeness

Feelings:

Disgusted

3% Discrimination

Feelings:

Disgusted

3% Other

Feelings:

Frustrated

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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19% Customer Service

Feelings:

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Furious

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Let down

Unhappy

16% Quality of product

Feelings:

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Furious

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Let down

Insecure

Unhappy

11% Communication

Feelings:

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Furious

Disgusted

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Insecure

9% Delivery

Feelings:

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Furious

Let down

Disgusted

Insecure

Disappointed

7% Financial Loss

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Furious

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Unhappy

Disgusted

7% Inconvenienced

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Annoyed

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Furious

4% Rudeness

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Disgusted

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Furious

4% Expectations Exceeded

Feelings:

Delighted

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Satisfied

Special

Pleased

4% Service

Feelings:

Grateful

Special

Delighted

Satisfied

4% Fraud

Feelings:

Disgusted

Frustrated

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Let down

Furious

3% Quality of product

Feelings:

Delighted

Satisfied

Pleased

3% Communication

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1% Delay

Feelings:

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1% Delivery

Feelings:

Delighted

Satisfied

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1% Discrimination

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Disgusted

1% Other

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Frustrated

1% Quality

Feelings:

Delighted

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1% Embarrassment

Feelings:

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Most positive experiences about Home companies

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