A customer experience about NCF Living (Birmingham)

Status: Approved

#FinancialLoss #CustomerService #Qualityofproduct  Annoyed Frustrated Unhappy 

Kindly shared by D. Liggins

What happened

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electric shocks from Static build up straight away on furniture.

What I wish had happened

When I complained to NCF they sent an engineer out from Hime Serve. Blamed my home electrics. I paid for independent inspection. NCF ignored findings and blamed my home environment.

Where this happened

On the Internet - NCF living.co.uk

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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24% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unhappy

15% Quality of product
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

Disappointed

Let down

15% Communication
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Frustrated

Annoyed

Furious

Disgusted

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Disappointed

12% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

9% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

9% Financial Loss
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Disappointed

Unhappy

6% Fraud
Feelings:

Disgusted

Frustrated

Furious

3% Rudeness
Feelings:

Disgusted

3% Discrimination
Feelings:

Disgusted

3% Other
Feelings:

Frustrated

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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19% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Disappointed

Let down

Insecure

Unhappy

11% Communication
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Let down

Insecure

9% Delivery
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Insecure

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

7% Inconvenienced
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Annoyed

Frustrated

Disappointed

Disgusted

Let down

Furious

4% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Expectations Exceeded
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Delighted

Grateful

Satisfied

Special

Pleased

4% Service
Feelings:

Grateful

Special

Delighted

Satisfied

4% Fraud
Feelings:

Disgusted

Frustrated

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

1% Delay
Feelings:

Annoyed

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1% Delivery
Feelings:

Delighted

Satisfied

Pleased

1% Discrimination
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Disgusted

1% Other
Feelings:

Frustrated

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

Most positive experiences about Home companies

High
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  1. NCF Living (Birmingham)
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  4. Sun-dial Blinds

Least positive experiences about Home companies

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