A customer experience about Asda

Status: Approved

#FinancialLoss #Fraud #Delay  Annoyed Frustrated Disappointed 

Kindly shared by Anonymous

What happened

Asda delivery van hit my parked car outside my house and drove off

What I wish had happened

They should be able to track their vehicles and review their dash cams to find which vehicle it was but they are not doing so

Where this happened

In Person

Asda Customers

Most talked about by Asda customers

High
Low

How this makes Asda customers feel

High
Low
23% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Let down

Disgusted

Frustrated

Unsatisfied

Unhappy

Offended

Anxious

Disheartened

Surprised

16% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Disheartened

Anxious

Offended

Surprised

16% Customer Service
Feelings:

Furious

Let down

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Scared

Unhappy

9% Delivery
Feelings:

Annoyed

Unhappy

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

7% Rudeness
Feelings:

Let down

Uneasy

Frustrated

Unhappy

Annoyed

Insecure

Furious

Offended

Displeased

5% Returns
Feelings:

Furious

Annoyed

Anxious

Disappointed

Unsatisfied

Frustrated

5% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

5% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

4% Quality of product
Feelings:

Disappointed

Disgusted

Furious

Miffed

4% Discrimination
Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Communication
Feelings:

Let down

Disgusted

Frustrated

Disappointed

Furious

4% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Displeased

Unsatisfied

Unhappy

Disgusted

Anxious

Disheartened

Put out

Uneasy

Saddened

Insecure

Surprised

Scared

Other

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Disgusted

Displeased

Unhappy

Put out

Offended

Saddened

Surprised

Confused

Disheartened

Anxious

11% Quality of product
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

Disgusted

Unhappy

Frustrated

Saddened

Furious

Put out

Miffed

Disheartened

Uneasy

Confused

Surprised

Other

Sad

10% Financial Loss
Feelings:

Annoyed

Disappointed

Unsatisfied

Frustrated

Furious

Let down

Disgusted

Unhappy

Confused

Disheartened

Anxious

Offended

Surprised

Displeased

9% Rudeness
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Insecure

Uneasy

Displeased

Furious

Unhappy

Offended

Surprised

Other

Disgusted

8% Embarrassment
Feelings:

Annoyed

Disappointed

Uneasy

Frustrated

Let down

Unsatisfied

Insecure

Saddened

Furious

Displeased

Unhappy

Anxious

Disheartened

Confused

Scared

Offended

7% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Disheartened

Unsatisfied

Furious

Disgusted

Displeased

Unhappy

Confused

Indifferent

4% Service
Feelings:

Happy

Grateful

Delighted

Special

Satisfied

Pleased

Other

4% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Insecure

Scared

Uneasy

Anxious

Unhappy

Disheartened

Let down

Offended

Disgusted

3% Delivery
Feelings:

Annoyed

Furious

Frustrated

Unhappy

Disappointed

Let down

Unsatisfied

Disgusted

Anxious

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

3% Expectations Exceeded
Feelings:

Happy

Delighted

Special

Grateful

Other

Pleased

Satisfied

2% Injury
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Uneasy

Saddened

Displeased

Unhappy

Surprised

Frustrated

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Unhappy

Displeased

Let down

2% Other
Feelings:

Annoyed

Disappointed

Let down

Sad

Unsatisfied

Put out

Furious

Displeased

Anxious

2% Returns
Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

1% Fraud
Feelings:

Frustrated

Annoyed

Confused

Unsatisfied

Disheartened

Displeased

Disappointed

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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