A customer experience about Argos by A reid

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What happened

Recieved item and it was damaged, Argos sent replacement next day and it was also damaged.customer service advised me refund be with me within 3 to 5 days then nothing. Several calls later and Chased refund for 20days eventually recieved and I asked Argos for a goodwill gesture of £20 for my inconvenience and they agreed advising 3to 5 working days to be into my bank account. Nothing received one month later, have called many times and each time I’m told it’s been processed and be 3to 5 days but still nothing, plenty of apologies from them and reassuring words but still no credit! I have all the emails and messages from Argos including apologies . I am fed up chasing this but as point of principle I feel I have to see it through.

What I wish had happened

For Argos to fulfill their promises and not make empty promises of refunds and goodwill gestures when reality is nothing

Where this happened

On the phone

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

Frustrated

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15% Quality of product

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13% Financial Loss

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Let down

Furious

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Unsatisfied

Anxious

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Displeased

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Uneasy

8% Inconvenienced

Feelings:

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Furious

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Sad

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7% Communication

Feelings:

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7% Returns

Feelings:

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6% Delivery

Feelings:

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4% Delay

Feelings:

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Sad

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3% Fraud

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Furious

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Anxious

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2% Rudeness

Feelings:

Furious

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Frustrated

Anxious

Disgusted

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Unsatisfied

2% Injury

Feelings:

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Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

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Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

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1% Expectations Exceeded

Feelings:

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Special

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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Annoyed

Disappointed

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Disgusted

Unsatisfied

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Surprised

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Confused

Uneasy

14% Quality of product

Feelings:

Annoyed

Frustrated

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Unsatisfied

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Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

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Unsatisfied

Displeased

Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

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Offended

Disgusted

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6% Returns

Feelings:

Frustrated

Annoyed

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Disgusted

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Furious

Unsatisfied

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Surprised

4% Delay

Feelings:

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Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

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Annoyed

3% Rudeness

Feelings:

Furious

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Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury

Feelings:

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Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication

Feelings:

Satisfied

Happy

Pleased

Overjoyed

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Special

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

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1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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