A customer experience about Argos

Status: Approved

#CustomerService #Qualityofproduct #Delay  Annoyed Frustrated Let down 

Kindly shared by A. reid

What happened

Recieved item and it was damaged, Argos sent replacement next day and it was also damaged.customer service advised me refund be with me within 3 to 5 days then nothing. Several calls later and Chased refund for 20days eventually recieved and I asked Argos for a goodwill gesture of £20 for my inconvenience and they agreed advising 3to 5 working days to be into my bank account. Nothing received one month later, have called many times and each time I’m told it’s been processed and be 3to 5 days but still nothing, plenty of apologies from them and reassuring words but still no credit! I have all the emails and messages from Argos including apologies . I am fed up chasing this but as point of principle I feel I have to see it through.

What I wish had happened

For Argos to fulfill their promises and not make empty promises of refunds and goodwill gestures when reality is nothing

Where this happened

On the phone

Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Annoyed

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Let down

Furious

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Unhappy

Unsatisfied

Offended

Put out

Surprised

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Confused

Scared

15% Quality of product
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Annoyed

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Let down

Unsatisfied

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Miffed

Displeased

12% Financial Loss
Feelings:

Frustrated

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Furious

Let down

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

9% Inconvenienced
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Frustrated

Annoyed

Let down

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Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

8% Communication
Feelings:

Disappointed

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Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

7% Delivery
Feelings:

Frustrated

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Anxious

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Disappointed

Furious

Scared

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5% Returns
Feelings:

Annoyed

Disgusted

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Disappointed

Furious

Let down

Unsatisfied

Surprised

Miffed

5% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

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Anxious

3% Rudeness
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Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
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Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Disappointed

Let down

Furious

Disgusted

Unhappy

Unsatisfied

Offended

Put out

Surprised

Displeased

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

9% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

8% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

5% Returns
Feelings:

Annoyed

Disgusted

Frustrated

Anxious

Disappointed

Furious

Let down

Unsatisfied

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

4% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

2% Service
Feelings:

Pleased

Special

Happy

Grateful

Satisfied

Inspired

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Communication
Feelings:

Happy

Pleased

Satisfied

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

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