A customer experience about Argos

Status: Approved

#Qualityofproduct #CustomerService #Inconvenienced  Frustrated Annoyed Let down 

Kindly shared by Anonymous

What happened

We have now had a second sofa delivered as the first one was damaged, on unpacking this one it’s also damaged. Trying to contact Argos again and no one replying

What I wish had happened

If they could reply to emails or call us to send someone to fix the sofa

Where this happened

Other - At our property

Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Confused

Scared

15% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Unsatisfied

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Anxious

Unsatisfied

Unhappy

Miffed

Confused

Displeased

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Saddened

6% Delivery
Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Unsatisfied

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

12% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Anxious

Unsatisfied

Unhappy

Miffed

Confused

Displeased

9% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Saddened

7% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

5% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Unsatisfied

Anxious

3% Service
Feelings:

Pleased

Satisfied

Happy

Special

Grateful

Inspired

1% Communication
Feelings:

Satisfied

Happy

Pleased

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Other
Feelings:

Happy

Pleased

Satisfied

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

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  1. Argos
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Least positive experiences about Homeware companies

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