A customer experience about Argos

Status: Approved

#FinancialLoss #CustomerService #Delay  Unhappy Frustrated Confused 

Kindly shared by Anonymous

What happened

I ordered a cooker from argos which included disconnection and removal of my old one and connection of the new one. Disconnection went well. Delivery was due between 1-4pm. At 12.30 the guy arrived to connect the new one! I informed him of the expected delivery time and he sat and wait in his van until 2.30pm and informed me he had to leave as delivery was late! He said it was down to argos booking him at the wrong time. New cooker was delivered at 3.30pm. I contacted argos in between who made a bew connection time and said I would receive a text from hotpoint confirming this. I got a text to say connection is on 29th April!! I contacted argos again these were my choices: pay someone to do it and send the receipt to them. This means I need to have that money upfront and be able to wait at least 14 days for it to be refunded. Bearing in mind I paid for the extra options of having this done at the time of order. Or I could wait until the 29th bearing in mind I have no working cooker to be able to cook for my family or I could cancel my order again bearing in mind they have now disconnected and taken my old cooker!! I have been on hold on several occasions throughout the day for 30 minutes at a time and have taken the day off work to be in for all of this. I am now currently left with no means of cooking for myself or my family! The best advice they offered was to write to head office. I need help!!

What I wish had happened

That they made arrangements for someone to come and connect it today

Where this happened

On the phone

Argos Customers

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Communication
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6% Delivery
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6% Returns
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4% Delay
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4% Fraud
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3% Rudeness
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1% Other
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1% Embarrassment
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1% Service
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Homeware Customers

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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9% Communication
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8% Inconvenienced
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7% Delivery
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5% Returns
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4% Delay
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3% Fraud
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1% Quality of product
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