A customer experience about Argos

Status: Approved

#FinancialLoss #CustomerService #Qualityofproduct  Annoyed Frustrated Disappointed 

Kindly shared by K. Anderson

What happened

Bought a Bush dual fuel cooker which broke down after a few months. They sent our 0800Repair who fixed it but the repair failed after another six months, so Argos sent them out again. The repair failed again after another six months, but this time it was out of warranty and Argos said the repair itself was only guaranteed for three months, so I had to pay 0800Repair this time. I reluctantly paid £99 and they came out again. This time the engineer said that the repair had not been done properly before as both the oven element and fan needed replacing, but only the element had been replaced, which is why it failed again. However, he did not repair it as he didn't have the parts and soon after 0800Repair said they couldn't do the job as they didn't have a gas engineer to remove the gas pipe from the cokker to do the job. They offered me half of my fee back and when I complained vehemently they finally relented and agreed to refund the whole amount. But the cooker is still broken and Argos are now telling me to pay for an engineer's report before they will do anything.

What I wish had happened

The repair should have been done properly while the cooker was on warranty

Where this happened

In Person - at my home

Argos Customers

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28% Customer Service
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15% Quality of product
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12% Financial Loss
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9% Inconvenienced
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8% Communication
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7% Delivery
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5% Returns
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5% Delay
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4% Fraud
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3% Rudeness
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2% Other
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Furious

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2% Injury
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2% Embarrassment
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1% Service
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Homeware Customers

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How this makes Homeware customers feel

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27% Customer Service
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14% Quality of product
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11% Financial Loss
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9% Communication
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8% Delivery
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8% Inconvenienced
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5% Returns
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4% Delay
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4% Fraud
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4% Rudeness
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2% Service
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1% Other
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1% Injury
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1% Embarrassment
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1% Communication
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1% Quality of product
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