A customer experience about NCF Living (Birmingham) by M Haywood

Kindly shared by M. Haywood

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What happened

Took my Aunt of 85 years to order 2 seat sofa and reclining chair. She only used the chair for 2 weeks it started a clunking sound. Tried numerous days and times to contact customer service kept going to answer machine. This is the worst customer service I have ever experienced in 50 years! Only because I had salesman Yasser's mobil which enabled me to ring him he did get things rolling. The engineer visited after 6 days he was very professional and very courteous but he was from an independent company! He has done a report claiming the frame was out of sink the engineer as me to look I could see the metal base frame was wonky to me it looked as thought the chair base had been dropped!!!! Still waiting for anyone to contact me!!!

What I wish had happened

A chair that was not faulty and a person to speak to in customer service.....if there is one!

Where this happened

Other - what does that mean????? where did what happen???

NCF Living (Birmingham) Customers

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26% Customer Service

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15% Quality of product

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15% Communication

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10% Delivery

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10% Financial Loss

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8% Inconvenienced

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5% Fraud

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5% Other

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3% Rudeness

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3% Discrimination

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20% Customer Service

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16% Quality of product

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12% Communication

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8% Delivery

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8% Financial Loss

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7% Inconvenienced

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4% Expectations Exceeded

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4% Rudeness

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4% Fraud

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4% Service

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3% Communication

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3% Quality of product

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3% Other

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1% Quality

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1% Embarrassment

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1% Delivery

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1% Delay

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1% Discrimination

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