A customer experience about Kcom Group

Status: Approved

#CustomerService #Qualityofproduct #Inconvenienced  Annoyed Unsatisfied Frustrated 

Kindly shared by Anonymous

What happened

I pay £47.59 for unlimited 200mbs broadband but the router provided is not fit for purpose with WIFI constantly dropping out and offering slow speeds. They won’t send an engineer out and provide a poor service with poor agents that it takes 60-90 minutes to get through to.

What I wish had happened

I wish I had a router that supplied WIFI that works at a good speed and doesn’t constantly drop out

Where this happened

On the Internet

Kcom Group Customers

Most talked about by Kcom Group customers

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How this makes Kcom Group customers feel

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33% Customer Service
Feelings:

Annoyed

Unsatisfied

Frustrated

33% Quality of product
Feelings:

Annoyed

Unsatisfied

Frustrated

33% Inconvenienced
Feelings:

Annoyed

Unsatisfied

Frustrated

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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29% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Unsatisfied

Anxious

18% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Unsatisfied

Miffed

Disappointed

16% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

12% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Disgusted

Anxious

Miffed

Let down

6% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Unsatisfied

Disappointed

Let down

4% Delay
Feelings:

Frustrated

Furious

Disgusted

Let down

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Offended

Annoyed

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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  1. Virgin Media
  2. Three
  3. Sky
  4. British Telecom

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