A customer experience about Kcom Group

Status: Approved

#CustomerService #Qualityofproduct #Inconvenienced  Annoyed Unsatisfied Frustrated 

Kindly shared by Anonymous

What happened

I pay £47.59 for unlimited 200mbs broadband but the router provided is not fit for purpose with WIFI constantly dropping out and offering slow speeds. They won’t send an engineer out and provide a poor service with poor agents that it takes 60-90 minutes to get through to.

What I wish had happened

I wish I had a router that supplied WIFI that works at a good speed and doesn’t constantly drop out

Where this happened

On the Internet

Kcom Group Customers

Most talked about by Kcom Group customers

High
Low

How this makes Kcom Group customers feel

High
Low
33% Customer Service
Feelings:

Annoyed

Unsatisfied

Frustrated

33% Quality of product
Feelings:

Annoyed

Unsatisfied

Frustrated

33% Inconvenienced
Feelings:

Annoyed

Unsatisfied

Frustrated

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
  2. Sky
  3. Three
  4. British Telecom

Least positive experiences about Telecom companies

High
Low
No great experiences publicly shared. Be the first.
View the industry page