A customer experience about NCF Living (Birmingham)

Status: Approved

#CustomerService #FinancialLoss #Communication  Annoyed Frustrated Disappointed 

What happened

Just for absolute clarity I have sent you all the emails since I first raised an issue with you regarding damaged chairs, 15/07/2020 Invoice Number – DR1838 Images of faulty chairs attached for the 7th Time I want a full refund on all chairs immediately, your customer care is beyond disgusting. I have left a negative Trust Pilot Review, I have joined the facebook group of those seeking CCJ against you and I have also contacted Trading Standards, they have informed me that it is my legal right to request a full refund. I will return all my chairs to my local store in Derby, I will take my emails to demonstrate your poor customer service and I will turn every customer away until you deal with my issue. Disgusting company

What I wish had happened

Replaced my faulty chairs, answered the phone or emails. Give customer service.

Where this happened

Other

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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23% Customer Service
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17% Communication
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13% Quality of product
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13% Delivery
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10% Inconvenienced
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10% Financial Loss
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7% Fraud
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3% Rudeness
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Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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18% Customer Service
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15% Quality of product
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Insecure

Unhappy

12% Communication
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Insecure

9% Delivery
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7% Financial Loss
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7% Inconvenienced
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4% Rudeness
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4% Expectations Exceeded
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4% Service
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4% Fraud
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3% Quality of product
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3% Communication
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1% Delay
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1% Delivery
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1% Discrimination
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1% Quality
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1% Embarrassment
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Most positive experiences about Home companies

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  1. NCF Living (Birmingham)
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  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

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