A customer experience about Argos

Status: Approved

#FinancialLoss #CustomerService #Qualityofproduct  Annoyed Frustrated Unsatisfied 

Kindly shared by S. Poile

What happened

I purchased a tent stated in the product description as being a 6 man tent. I used it this past weekend and had to send my son to stay in his uncle's tent as there was no room for 5 if us let alone 6. I could also feel a mist of rain coming through. I called Argos and spoke to another person through their live chat and they were so unhelpful. I was read the product description as if to discount what I was saying. They wouldn't accept 6 couldn't fit as that is what was written about the product. I told them they should erect the tent themselves to see to which they replied they wouldn't do that. I was also told I should have slept on the floor to make room for us all as tents are not designed for use with airbeds. It seemed everything I said they had an answer to protect themselves and their product and would not do anything about it as they say there is no fault with the product. I am now left with a tent I cannot use as we simply cannot fit unless we are midgets.

What I wish had happened

That they'd have actually listened to me and acknowledged what I was saying. They didn't care one bit. Never experienced customer service like it. In any other shop I've wished to return something there has never been an issue and they've promptly refunded me and apologised for my inconvenience. I genuinely feel so let down and have since looked into this tent and discovered many reviews all saying the same as me so how they can discount what I'm saying is frustrating as there is a problem with this product.

Where this happened

On the phone

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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14% Financial Loss
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8% Communication
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8% Inconvenienced
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6% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Injury
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1% Other
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Furious

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1% Embarrassment
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1% Service
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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13% Financial Loss
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9% Communication
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7% Inconvenienced
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7% Delivery
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5% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Service
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2% Injury
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1% Communication
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1% Other
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1% Embarrassment
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1% Other
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1% Quality of product
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Least positive experiences about Homeware companies

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