A customer experience about Argos by S Zazi

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What happened

I purchased a sofa set from argos in December 2021 and found it to be very poorly made it is just wood and fabric there is about 10% padding through the entire 4 seater and chair and found after a few months it was getting worse then my 2 year old grandson fell over on it and hit his head on the wood and split his head open so that's when I contacted them to complain about the quality and how bad it was made, I told them how dangerous it is and what happened to my grandson and that I would like to return it for a full refund as it is not worth the £680.00 I paid for it but they said they would send someone to come look at it and then the inspector took some pictures of he hardly said anything and was rather ignorant and rude to be honest then he left and that was the last time I heard anything about it, that was at the beginning of June so today I had to contact them as it has been months and heard nothing, I spoke to live chat and they told me that the inspector stated it was not a manufacturing fault and nothing else can be done ! But I was free to get someone myself to inspect it and send a report to them than told me to have a nice day !! I was very disappointed and shocked by their response and lack of compassion regarding it all, it looks like I have had the sofa 9 years not 9 months I'm do upset and unhappy about it all they didn't even care that my 2 year old grandson got hurt because it's that unsafe and dangerous and also painful to sit on

What I wish had happened

I would have liked to return the sofa set and get a refund so I could seek another safer sofa set for my family

Where this happened

On the Internet

Argos Customers

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28% Customer Service

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26% Customer Service

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