A customer experience about Argos

Status: Approved

#FinancialLoss #Returns #CustomerService  Frustrated Disappointed 

Kindly shared by A. Nash

What happened

Laptop ordered on line from Argos. It's arrived ok and I loaded it up with windows. It ran slow and froze up. We check software against my sons laptop and his runs fine. I returned the lap to store and got told it's used and I'm not getting a refund even though my 20 year old ones just as fast.

What I wish had happened

They offered a refund or credit not I would have paid more for better or working one.

Where this happened

In Person - Argos Sainsburys west wood cross Thanet kent

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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14% Financial Loss
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8% Communication
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8% Inconvenienced
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6% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Injury
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1% Other
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Furious

Disgusted

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1% Embarrassment
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Furious

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1% Service
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Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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13% Financial Loss
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9% Communication
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7% Inconvenienced
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7% Delivery
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5% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Service
Feelings:

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2% Injury
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1% Communication
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Satisfied

Happy

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1% Other
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Furious

Disgusted

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1% Embarrassment
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Furious

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1% Other
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Satisfied

Happy

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1% Quality of product
Feelings:

Happy

Pleased

Satisfied

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