A customer experience about McDonalds

Status: Approved

#FinancialLoss #Qualityofproduct #Delivery  Disappointed Disheartened Annoyed 

Kindly shared by Anonymous

What happened

I have ordered a McDonald's through just eat, not only did the food turn up damaged as the guy was on a push bike, leaving everything soaked but the monopoly token are all dated 18/05/21 which means they're expired by 3 months.

What I wish had happened

The food and drinks order I just paid £21 for would have been edible but instead was soaking wet and the monopoly tokens should be in date so I can redeem the free drinks and meal.

Where this happened

On a mobile app - Just eat

McDonalds Customers

Most talked about by McDonalds customers

High
Low

How this makes McDonalds customers feel

High
Low
22% Rudeness
Feelings:

Disgusted

Offended

Anxious

Furious

Frustrated

Annoyed

22% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

11% Customer Service
Feelings:

Disgusted

Offended

Anxious

11% Fraud
Feelings:

Frustrated

Annoyed

Furious

11% Financial Loss
Feelings:

Annoyed

Disappointed

Disheartened

11% Quality of product
Feelings:

Disappointed

Disheartened

Annoyed

11% Delivery
Feelings:

Disappointed

Disheartened

Annoyed

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

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Low
19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Unhappy

Disheartened

Anti Climax

Put out

Insecure

Unsatisfied

16% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Anxious

Sad

Unhappy

Anti Climax

Insecure

Miffed

Offended

Unsatisfied

Put out

Let down

12% Quality of product
Feelings:

Disappointed

Furious

Frustrated

Unsatisfied

Annoyed

Disgusted

Anxious

Unhappy

Scared

Disheartened

Let down

Miffed

Anti Climax

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Unhappy

Anti Climax

Disgusted

Put out

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

9% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

5% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

5% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

3% Delay
Feelings:

Frustrated

Annoyed

Sad

Disappointed

Unsatisfied

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Delighted

Satisfied

Happy

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Other
Feelings:

Scared

Let down

Anxious

Most positive experiences about Restaurants companies

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Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Uber Eats

Least positive experiences about Restaurants companies

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Low
  1. Nandos