A customer experience about Vodafone by A Razzaq

Kindly shared by A. Razzaq

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What happened

Network problem

What I wish had happened

2 things one cancel my contract or give me network.

Where this happened

On a mobile app

Vodafone Customers

Most talked about by Vodafone customers

High

Low

How this makes Vodafone customers feel

High

Low

33% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

17% Other

Feelings:

Annoyed

Let down

Frustrated

17% Returns

Feelings:

Annoyed

Let down

Frustrated

17% Financial Loss

Feelings:

Frustrated

Annoyed

Unhappy

17% Inconvenienced

Feelings:

Frustrated

Annoyed

Unhappy

Telecom Customers

Most talked about by Telecom customers

High

Low

How this makes Telecom customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High

Low

Least positive experiences about Telecom companies

High

Low

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