A customer experience about Vodafone

Status: Approved

#FinancialLoss #Inconvenienced #CustomerService  Frustrated Annoyed Unhappy 

Kindly shared by A. Razzaq

What happened

Network problem

What I wish had happened

2 things one cancel my contract or give me network.

Where this happened

On a mobile app

Vodafone Customers

Most talked about by Vodafone customers

High
Low

How this makes Vodafone customers feel

High
Low
33% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

17% Other
Feelings:

Annoyed

Let down

Frustrated

17% Returns
Feelings:

Annoyed

Let down

Frustrated

17% Financial Loss
Feelings:

Annoyed

Unhappy

Frustrated

17% Inconvenienced
Feelings:

Frustrated

Annoyed

Unhappy

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
29% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Unsatisfied

Offended

Displeased

Anxious

Unhappy

17% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Miffed

Disappointed

Unsatisfied

Unhappy

16% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Unsatisfied

Anxious

Displeased

Offended

12% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Miffed

Anxious

Let down

Unhappy

Disgusted

7% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Offended

Disappointed

Let down

Displeased

3% Delay
Feelings:

Frustrated

Let down

Disappointed

Furious

Disgusted

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Disappointed

Frustrated

3% Fraud
Feelings:

Furious

Frustrated

Offended

Annoyed

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
  2. Three
  3. Sky
  4. Vodafone

Least positive experiences about Telecom companies

High
Low
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