A customer experience about Asda

Status: Approved

#Rudeness #CustomerService #Embarrassment  Frustrated Let down Annoyed 

Kindly shared by Anonymous

What happened

I got stopped by one of the workers telling me he didn’t see me pay and asking for a receipt. He embarrassed me in front of all the customers. When I couldn’t find my receipt, because I got very nervous he got a security. It’s absolutely embarrassing as they obviously don’t have any proof on cameras that I stole anything because I didn’t. This is absolutely disgraceful.

What I wish had happened

If they have suspicion I am stealing they need to check they cameras. Don’t stop me in front of everybody like that

Where this happened

In Person - Dolphin Approach Mercury gardens Romford

Asda Customers

Most talked about by Asda customers

High
Low

How this makes Asda customers feel

High
Low
23% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Let down

Disgusted

Frustrated

Unsatisfied

Unhappy

Offended

Anxious

Disheartened

Surprised

16% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Disheartened

Anxious

Offended

Surprised

16% Customer Service
Feelings:

Furious

Let down

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Scared

Unhappy

9% Delivery
Feelings:

Annoyed

Unhappy

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

7% Rudeness
Feelings:

Let down

Uneasy

Frustrated

Unhappy

Annoyed

Insecure

Furious

Offended

Displeased

5% Returns
Feelings:

Furious

Annoyed

Anxious

Disappointed

Unsatisfied

Frustrated

5% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

5% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

4% Quality of product
Feelings:

Disappointed

Disgusted

Furious

Miffed

4% Discrimination
Feelings:

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

4% Communication
Feelings:

Let down

Disgusted

Frustrated

Disappointed

Furious

4% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Surprised

Uneasy

Other

Disheartened

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

6% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

Disheartened

Indifferent

Unhappy

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

4% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

4% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Disgusted

Insecure

Annoyed

Offended

Scared

Uneasy

Anxious

Let down

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco