A customer experience about Asda

Status: Approved

#Rudeness #CustomerService #Embarrassment  Frustrated Let down Annoyed 

Kindly shared by Anonymous

What happened

I got stopped by one of the workers telling me he didn’t see me pay and asking for a receipt. He embarrassed me in front of all the customers. When I couldn’t find my receipt, because I got very nervous he got a security. It’s absolutely embarrassing as they obviously don’t have any proof on cameras that I stole anything because I didn’t. This is absolutely disgraceful.

What I wish had happened

If they have suspicion I am stealing they need to check they cameras. Don’t stop me in front of everybody like that

Where this happened

In Person - Dolphin Approach Mercury gardens Romford

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
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17% Inconvenienced
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17% Customer Service
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8% Delivery
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6% Rudeness
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6% Fraud
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5% Returns
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5% Embarrassment
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5% Delay
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3% Quality of product
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3% Discrimination
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3% Communication
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Let down

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Disgusted

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
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Furious

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Other

Insecure

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12% Inconvenienced
Feelings:

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Unhappy

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Uneasy

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12% Quality of product
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Other

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11% Rudeness
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Annoyed

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10% Embarrassment
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9% Financial Loss
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Unsatisfied

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Unhappy

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Other

Insecure

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Offended

Anxious

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8% Communication
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Uneasy

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5% Discrimination
Feelings:

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Unhappy

Insecure

Disheartened

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Furious

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4% Other
Feelings:

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Other

3% Delay
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2% Delivery
Feelings:

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Unhappy

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2% Injury
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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
Feelings:

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1% Returns
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Let down

Put out

0% Quality of product
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0% Other
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0% Quality
Feelings:

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Special

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