A customer experience about NCF Living (Birmingham) by Anonymous

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What happened

Armchair purchased online for over £500 and delivered damaged. The bottom swivel part is scratched and a plastic cover from one of the legs is missing therefore the chair is wobbly and can't be used. One response made to my ticket where I was asked for photographs, since then no one responds and it's over a month now. Horrible service! I am left with a chair that can't be used!

What I wish had happened

I would like the swivel part to be sent to me so that my husband can replace it, alternatively since it wasn't used and is in it's original packaging we want to return the chair at NCF cost for a full refund

Where this happened

On the Internet - https://ncf.co.uk

NCF Living (Birmingham) Customers

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26% Customer Service

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15% Quality of product

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15% Communication

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10% Delivery

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10% Financial Loss

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8% Inconvenienced

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5% Fraud

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5% Other

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3% Rudeness

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3% Discrimination

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20% Customer Service

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16% Quality of product

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12% Communication

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8% Delivery

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8% Financial Loss

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7% Inconvenienced

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4% Expectations Exceeded

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4% Rudeness

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4% Fraud

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3% Communication

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1% Quality

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1% Delay

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1% Discrimination

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