A customer experience about Morrisons

Status: Approved

#Qualityofproduct #Inconvenienced #FinancialLoss  Unhappy Let down Frustrated 

Kindly shared by Anonymous

What happened

A number of the products in your gluten free section are past their best before date. Including the gravey powder that i didnt check untill i was home

What I wish had happened

I wish that the date on the product were checked. And if a spillage has occurred that the products are wiped clean

Where this happened

In Person - Nelson

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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15% Quality of product
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Displeased

Frustrated

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Uneasy

Disheartened

Saddened

Put out

Other

Confused

14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Put out

Unhappy

Saddened

Disheartened

Uneasy

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Disheartened

Uneasy

Confused

Saddened

12% Embarrassment
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Annoyed

Frustrated

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Unhappy

Unsatisfied

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Saddened

Uneasy

Disheartened

Displeased

Insecure

Other

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Unhappy

Uneasy

Displeased

Insecure

Let down

Saddened

Confused

8% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Displeased

Uneasy

Saddened

Put out

Other

Insecure

Disheartened

Confused

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Let down

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

Saddened

3% Discrimination
Feelings:

Frustrated

Annoyed

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Disappointed

Disheartened

Displeased

Saddened

Uneasy

Insecure

Unhappy

3% Injury
Feelings:

Annoyed

Unsatisfied

Frustrated

Let down

Unhappy

Displeased

Disappointed

Saddened

Confused

Put out

3% Other
Feelings:

Annoyed

Unsatisfied

Disappointed

Other

Frustrated

Displeased

Put out

Let down

Insecure

Uneasy

1% Service
Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

1% Delivery
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Annoyed

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Let down

1% Fraud
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Annoyed

Disheartened

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Displeased

Let down

1% Communication
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Special

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0% Returns
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0% Other
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0% Quality
Feelings:

Delighted

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Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Disheartened

Furious

Put out

Uneasy

Disgusted

Confused

Anxious

Insecure

Scared

Surprised

Other

14% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Displeased

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Frustrated

Uneasy

Disheartened

Saddened

Disgusted

Put out

Other

Confused

Furious

Miffed

Surprised

Sad

12% Inconvenienced
Feelings:

Annoyed

Frustrated

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Unsatisfied

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Furious

Unhappy

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Uneasy

Disheartened

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Confused

Offended

Surprised

Anxious

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Uneasy

Unhappy

Unsatisfied

Displeased

Insecure

Saddened

Confused

Furious

Offended

Disheartened

Other

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Unsatisfied

Let down

Insecure

Saddened

Displeased

Disheartened

Furious

Confused

Other

Anxious

Scared

Offended

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Saddened

Put out

Other

Insecure

Surprised

Anxious

Offended

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Uneasy

Confused

Furious

Saddened

Disgusted

Put out

Indifferent

Insecure

Other

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Disheartened

Unhappy

Unsatisfied

Furious

Saddened

Uneasy

Scared

Anxious

Other

Offended

Put out

Disgusted

Displeased

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Anxious

Sad

Unhappy

Furious

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Put out

Saddened

Unhappy

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Unhappy

Unsatisfied

Disgusted

Anxious

2% Injury
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Displeased

Put out

Surprised

2% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

2% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Disheartened

Frustrated

Unsatisfied

Displeased

Let down

Disappointed

Confused

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Anxious

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
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0% Quality of product
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Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

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