A customer experience about Morrison (Wm) Supermarkets

Status: Approved

#CustomerService  Annoyed Frustrated Let down 

Kindly shared by Anonymous

What happened

Good morning I just wanted to express the really awful customer service I experienced at your Malton store this morning. I went in at about 7:45 for a bacon sandwich. There was non on the hot food bit at the front of the store so i went to the back where they do them fresh. I was told they didn’t have any bacon, just sausage, but the lady said the café will do takeaway ones. So i made my way to the cafe, this was just after 7:50. I stood there for more than 5 minutes while two ladies who worked there completely ignored me doing things in the back. At one point, one of them came out to the front, totally ignoring me, until I got her attention and asked if I could order something. She rudely and casually (barely looking at me) said ‘we don’t open til 8’ and walked off. It was 7:57! Such a seriously poor show of customer service. If she’d have at least looked at me properly and said ‘sorry, we’re not really supposed to take orders until 8 but it’s only a couple of minutes’ I would have waited. Instead I took my custom elsewhere and I’ll be thinking twice about going to Morrisons again! Yours sincerely Jessica May

What I wish had happened

Good morning I just wanted to express the really awful customer service I experienced at your Malton store this morning. I went in at about 7:45 for a bacon sandwich. There was non on the hot food bit at the front of the store so i went to the back where they do them fresh. I was told they didn’t have any bacon, just sausage, but the lady said the café will do takeaway ones. So i made my way to the cafe, this was just after 7:50. I stood there for more than 5 minutes while two ladies who worked there completely ignored me doing things in the back. At one point, one of them came out to the front, totally ignoring me, until I got her attention and asked if I could order something. She rudely and casually (barely looking at me) said ‘we don’t open til 8’ and walked off. It was 7:57! Such a seriously poor show of customer service. If she’d have at least looked at me properly and said ‘sorry, we’re not really supposed to take orders until 8 but it’s only a couple of minutes’ I would have waited.

Where this happened

In Person

Morrison (Wm) Supermarkets Customers

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17% Customer Service
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Saddened

Displeased

Disheartened

9% Other
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Disappointed

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Sad

Annoyed

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Let down

9% Quality of product
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Annoyed

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Saddened

9% Inconvenienced
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Confused

Unsatisfied

9% Discrimination
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Annoyed

Insecure

9% Communication
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Disheartened

9% Financial Loss
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Annoyed

Disappointed

Confused

Unsatisfied

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9% Rudeness
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Annoyed

Let down

Frustrated

Insecure

Disappointed

9% Embarrassment
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Annoyed

Displeased

Frustrated

Let down

Insecure

4% Communication
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Grateful

4% Injury
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Surprised

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4% Fraud
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Unsatisfied

Displeased

Confused

Supermarket Customers

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How this makes Supermarket customers feel

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15% Customer Service
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13% Inconvenienced
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Offended

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11% Quality of product
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Miffed

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Sad

10% Financial Loss
Feelings:

Annoyed

Disappointed

Unsatisfied

Frustrated

Furious

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Disgusted

Unhappy

Confused

Disheartened

Anxious

Offended

Surprised

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9% Rudeness
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Annoyed

Disappointed

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Frustrated

Insecure

Uneasy

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Furious

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8% Embarrassment
Feelings:

Annoyed

Disappointed

Uneasy

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Unsatisfied

Insecure

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Furious

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Unhappy

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Confused

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7% Communication
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Furious

Disgusted

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Unhappy

Confused

Indifferent

4% Service
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4% Discrimination
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Furious

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Insecure

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Uneasy

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3% Delivery
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3% Communication
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3% Expectations Exceeded
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2% Injury
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Unsatisfied

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Uneasy

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2% Delay
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Annoyed

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2% Other
Feelings:

Annoyed

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Sad

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2% Returns
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1% Fraud
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0% Other
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0% Quality
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