A customer experience about Morrisons

Status: Approved

#Rudeness #CustomerService #Delay  Displeased 

Kindly shared by I. Wood

What happened

I brought a bottle of vodka and the till assistance could not remove protect cap so told me to ask the girl over there I went she said I am to busy so stood there for 10 min finally she came over then said have you paid for this well I wouldn't be stood there for 10 min would I then very rudely said will have to check

What I wish had happened

You staff should be prompt and curious and not rude

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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Low
15% Customer Service
Feelings:

Annoyed

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Unsatisfied

Let down

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14% Quality of product
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Put out

Other

Indifferent

13% Inconvenienced
Feelings:

Annoyed

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Unsatisfied

Let down

Unhappy

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Displeased

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Uneasy

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12% Embarrassment
Feelings:

Annoyed

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Unhappy

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Uneasy

Let down

Saddened

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Insecure

Other

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

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Indifferent

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8% Financial Loss
Feelings:

Annoyed

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Unhappy

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Uneasy

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7% Communication
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3% Delay
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Saddened

3% Discrimination
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Uneasy

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Displeased

Insecure

Unhappy

3% Other
Feelings:

Annoyed

Unsatisfied

Frustrated

Disappointed

Put out

Let down

Insecure

Uneasy

Other

Displeased

3% Injury
Feelings:

Annoyed

Unsatisfied

Let down

Unhappy

Frustrated

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Confused

Put out

1% Fraud
Feelings:

Disheartened

Annoyed

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1% Service
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Grateful

Special

Delighted

Satisfied

1% Delivery
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1% Expectations Exceeded
Feelings:

Grateful

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Delighted

1% Returns
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1% Communication
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Grateful

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0% Quality
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0% Other
Feelings:

Delighted

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Satisfied

Supermarket Customers

Most talked about by Supermarket customers

High
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How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

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Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

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Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

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Unhappy

Insecure

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Unsatisfied

Confused

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Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

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Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

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Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

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Satisfied

Special

Other

2% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

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0% Quality
Feelings:

Delighted

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Special

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