A customer experience about Virgin Media by Anonymous

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What happened

Home move team failed to do their job which has left me without service. I notified them a change in move date in advance, in accordance with thier policy, they didn't process it and have disconnected my services. I complained and was told my services would be back on in 4 hours. They weren't. Now I'm told it can take up to 72 hours. It's their error but they aren't rushing to fix it. Leaving me unable to work from home. I've no internet TV or home phone. I spent 6 hours on my mobile trying to get this sorted yesterday but with no sucess.

What I wish had happened

The home move team processed the change in date as they assured me in writing they would do. That the service was resumed in the 4 hours as I was assured in writing they would do. That the complaint I made wasn't closed until after the situation had been fully resolved. I would like to be compensated for the stress and anxiety this has caused.

Where this happened

On a mobile app - Virgin chat and virgin wattaspp

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service

Feelings:

Disgusted

Disappointed

Furious

Frustrated

Let down

Annoyed

Unsatisfied

24% Inconvenienced

Feelings:

Furious

Frustrated

Let down

Annoyed

Unsatisfied

Miffed

Disgusted

18% Communication

Feelings:

Furious

Disgusted

Let down

Disappointed

Frustrated

12% Financial Loss

Feelings:

Annoyed

Disappointed

Disgusted

Miffed

Frustrated

Furious

6% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

6% Embarrassment

Feelings:

Disappointed

Disgusted

6% Delay

Feelings:

Unsatisfied

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

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Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

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