A customer experience about NCF Living (Birmingham)

Status: Approved

#Other #Communication #CustomerService  Annoyed Frustrated Let down 

Kindly shared by J. Berg

What happened

I ordered a bed from the Rugby NCF store in September 2021. The bed that was delivered some days ago is unusable - the ottoman is stuck in the raised position – the NCF fitters said it was not the right one for the bed frame and I would be contacted promptly. Despite numerous attempts to phone, chat and daily emails sent I have heard nothing at all, meanwhile we do not have a bed to sleep on.

What I wish had happened

Delivery mistakes happen - but should have been promptly followed by an apology and being told what would be done to put it right.

Where this happened

In Person - At our home

NCF Living (Birmingham) Customers

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How this makes NCF Living (Birmingham) customers feel

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25% Customer Service
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17% Communication
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14% Quality of product
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11% Delivery
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8% Inconvenienced
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8% Financial Loss
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6% Fraud
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6% Other
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3% Rudeness
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Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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19% Customer Service
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15% Quality of product
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Insecure

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12% Communication
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8% Delivery
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7% Financial Loss
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7% Inconvenienced
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4% Rudeness
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4% Expectations Exceeded
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4% Service
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4% Fraud
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3% Other
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3% Quality of product
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3% Communication
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1% Delay
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1% Delivery
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1% Discrimination
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1% Quality
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1% Embarrassment
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Most positive experiences about Home companies

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  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

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  1. B&Q
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