Kindly shared by J. Berg
What happened
I ordered a bed from the Rugby NCF store in September 2021. The bed that was delivered some days ago is unusable - the ottoman is stuck in the raised position – the NCF fitters said it was not the right one for the bed frame and I would be contacted promptly. Despite numerous attempts to phone, chat and daily emails sent I have heard nothing at all, meanwhile we do not have a bed to sleep on.
What I wish had happened
Delivery mistakes happen - but should have been promptly followed by an apology and being told what would be done to put it right.
Where this happened
In Person - At our home
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