A customer experience about Morrisons

Status: Approved

#Rudeness #CustomerService #Communication  Annoyed Frustrated Confused 

Kindly shared by M. T A Schofield

What happened

I purchased something that was on offer, when I got to the till I was charged full price, I went to customer service to be told the offer had ended the previous day but yet the offer signs were still in place, I then returned the next day after checking the website (offer was still on until 25/01/2022) again I purchased same offer and was charged full price and was told the offer had expired the day before!! I showed them the offer on the website and they denied it, they were rude and judgemental.

What I wish had happened

That they acknowledged the offer and gave me a refund on both occasions and to actually take pride in customer service.

Where this happened

In Person - Morrisons, Nelson Lancashire

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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18% Customer Service
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15% Rudeness
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10% Inconvenienced
Feelings:

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9% Embarrassment
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9% Other
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Annoyed

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9% Quality of product
Feelings:

Annoyed

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Insecure

Saddened

8% Discrimination
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8% Communication
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Annoyed

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5% Financial Loss
Feelings:

Annoyed

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Confused

3% Delay
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2% Injury
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2% Communication
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1% Service
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1% Expectations Exceeded
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1% Fraud
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1% Delivery
Feelings:

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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

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13% Quality of product
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Other

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12% Inconvenienced
Feelings:

Annoyed

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11% Rudeness
Feelings:

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10% Embarrassment
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Annoyed

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9% Financial Loss
Feelings:

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8% Communication
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Uneasy

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5% Discrimination
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4% Other
Feelings:

Annoyed

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Unsatisfied

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3% Delay
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2% Delivery
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2% Service
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2% Injury
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2% Expectations Exceeded
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Special

Delighted

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1% Communication
Feelings:

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1% Fraud
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1% Returns
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0% Other
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0% Quality
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0% Quality of product
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Other

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Least positive experiences about Supermarket companies

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