Kindly shared by M. T A Schofield
What happened
I purchased something that was on offer, when I got to the till I was charged full price, I went to customer service to be told the offer had ended the previous day but yet the offer signs were still in place, I then returned the next day after checking the website (offer was still on until 25/01/2022) again I purchased same offer and was charged full price and was told the offer had expired the day before!! I showed them the offer on the website and they denied it, they were rude and judgemental.
What I wish had happened
That they acknowledged the offer and gave me a refund on both occasions and to actually take pride in customer service.
Where this happened
In Person - Morrisons, Nelson Lancashire
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