Kindly shared by Anonymous
What happened
At approx 18:30 on Monday 14th February I did a grocery shop at the Hawick store. As normal shelves were being stocked at this time, it was messy and inconvenient but tolerable until I came to the: cleaning products isle. 1st incident The male employee had the pallet trolley in the middle of the isle, not leaving enough space on either side for customers to pass. As I approached he looked round, tutted and then moved the trolley. He then glared at me and went back to stocking the shelves. 2nd Incident On the frozen foods isle the same thing, different male employee, but as I was looking into the freezer at pizza the employee stood directly behind me waiting to get the frozen pizzas into the freezer, I felt intimidated at this point and decided to leave the pizza. During both of these incidents neither employee spoke at all, not even an “oh sorry” nothing! If they had said something I probably would not be weighting this complaint Although these employees were stocking shelves and not directly serving / helping customers, they should at lease have basic manners if not a basic understanding of customer service if they are to be on the shop floor when the store is open. I will be shopping elsewhere in future And making sure everyone I know gets to hear of my unacceptable experience.
What I wish had happened
I would have expected the isles to be passable and the 2 employees to have basic manners or customer service skills at least smiled or said sorry or both! Rather than scowling and making me feel in their way and uncomfortable!
Where this happened
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