A customer experience about NCF Living (Birmingham) by g walker

Kindly shared by g. walker

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What happened

Purchased a sofa in August last year and after 3 months the material bobbled all over. Got it inspected by NCF Living and they said not a defect its normaol. tried to resolve the issue after 18 email nothing their phone lines are not monitored. I have now had to go through Trading Standards and solicitor to try and resolve the issue, The insist on putting good reviews on after you have purchsed instore before any delivery is made. They ignore any form of contact. Totally bad company I would advise anyone to stay clear of.

What I wish had happened

Never had gone into their store

Where this happened

In Person - NCF Living Paisly Glasgow

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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26% Customer Service

Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

15% Quality of product

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Unsatisfied

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15% Communication

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10% Delivery

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10% Financial Loss

Feelings:

Annoyed

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Unhappy

Let down

Furious

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Unsatisfied

Disappointed

8% Inconvenienced

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Disappointed

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Furious

5% Fraud

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Disgusted

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Furious

5% Other

Feelings:

Frustrated

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Let down

3% Rudeness

Feelings:

Disgusted

3% Discrimination

Feelings:

Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service

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16% Quality of product

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Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

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Insecure

8% Delivery

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Disappointed

8% Financial Loss

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Furious

Unhappy

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Unsatisfied

Disgusted

7% Inconvenienced

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4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

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Disgusted

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Furious

Annoyed

4% Fraud

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Furious

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4% Service

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Special

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Satisfied

3% Communication

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Delighted

Special

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Grateful

3% Quality of product

Feelings:

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Satisfied

3% Other

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1% Quality

Feelings:

Delighted

Grateful

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1% Embarrassment

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1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

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Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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