Kindly shared by Anonymous
What happened
We were treated like criminals before even given the chance to explain. Went to Morrisons this evening with my 4 year old daughter and Husband- went about shopping as normal and used self service at the end where the service was slow, even though it’s meant to be express checkout. With my partner packing the bags and everything else going on he paid using contactless (or so he thought) grabbed the receipt and off we went to the car, I’m currently 8 months pregnant and have sciatica so can’t walk fast at all, my partner was at the car putting my daughter in and the shopping and that’s when I had a security guard approach me asking if I’d used self service- I of course said yes as we had and that’s when he basically said you’ve walked out the store without paying, my partner checked his receipt and realised it was from the person before and the beep from the contactless machine must of come from the checkout next to us, he was happy to come back in and pay but what angered us both was the way the security guard handled the situation making us feel belittled and like criminals- does he honestly think we had intended to walk out without paying when I can barely walk never mind run off with unpaid shopping, it was a genuine mistake that my husband did come back in and pay but what was more frustrating was the manager that came to diffuse the situation after my partner was frustrated at how he was treated by the security guard however all the manager did was escalate the situation by saying well done to the security guard “we don’t want people like this in our store!!!!” I am absolutely disgusted he felt it appropriate to say that to a customer that had came back into pay after making a genuine mistake. I work at M&S and I would never allow any of my staff to comment or treat a customer like we were treated and I especially wouldn’t say to a paying customer we don’t want people like you shopping at our store it’s absolutely uncalled for and I most certainly will not be shopping at that Morrisons ever again and will now just use my local Tesco, Lidl and Aldi.
What I wish had happened
I wish That we were approached in a nice manner and asked if the security guard was able to check our receipt as the payment on the machine hadn’t gone through. I also would of appreciated for the store manager to of come out and apologised for the misunderstanding rather then making the situation worst by making such a rude and uncalled for comment that made the situation much worse then what it should of been. I think if the manager handled the situation differently I wouldn’t be making this complaint.
Where this happened
In Person - Wycke business park, Maldon
Morrisons Customers
Most talked about by Morrisons customers
How this makes Morrisons customers feel
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Displeased
Unhappy
Saddened
Put out
Uneasy
Disheartened
Indifferent
Confused
Other
Annoyed
Disappointed
Unsatisfied
Unhappy
Let down
Displeased
Frustrated
Uneasy
Saddened
Confused
Disheartened
Put out
Other
Indifferent
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Unhappy
Put out
Displeased
Confused
Uneasy
Saddened
Disheartened
Annoyed
Frustrated
Disappointed
Unhappy
Unsatisfied
Uneasy
Let down
Saddened
Displeased
Disheartened
Insecure
Other
Indifferent
Annoyed
Frustrated
Disappointed
Uneasy
Unsatisfied
Unhappy
Displeased
Let down
Insecure
Confused
Saddened
Indifferent
Other
Annoyed
Frustrated
Unhappy
Unsatisfied
Disappointed
Let down
Displeased
Saddened
Uneasy
Put out
Disheartened
Confused
Insecure
Other
Annoyed
Frustrated
Disappointed
Unsatisfied
Displeased
Disheartened
Let down
Saddened
Unhappy
Insecure
Uneasy
Other
Annoyed
Frustrated
Disappointed
Displeased
Let down
Saddened
Frustrated
Annoyed
Disappointed
Let down
Uneasy
Disheartened
Saddened
Displeased
Insecure
Unhappy
Annoyed
Unsatisfied
Frustrated
Disappointed
Put out
Let down
Insecure
Uneasy
Other
Displeased
Annoyed
Unsatisfied
Let down
Unhappy
Frustrated
Displeased
Disappointed
Saddened
Confused
Put out
Disheartened
Annoyed
Unsatisfied
Displeased
Let down
Grateful
Special
Delighted
Satisfied
Annoyed
Frustrated
Disappointed
Let down
Grateful
Special
Delighted
Frustrated
Annoyed
Disappointed
Let down
Put out
Grateful
Special
Delighted
Satisfied
Delighted
Grateful
Special
Delighted
Grateful
Satisfied
Supermarket Customers
Most talked about by Supermarket customers
How this makes Supermarket customers feel
Annoyed
Disappointed
Frustrated
Let down
Unsatisfied
Displeased
Unhappy
Saddened
Uneasy
Disheartened
Put out
Furious
Confused
Disgusted
Anxious
Indifferent
Other
Insecure
Surprised
Scared
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Unhappy
Displeased
Furious
Disgusted
Put out
Uneasy
Saddened
Disheartened
Confused
Offended
Anxious
Surprised
Insecure
Annoyed
Disappointed
Unsatisfied
Displeased
Unhappy
Let down
Frustrated
Uneasy
Saddened
Disheartened
Disgusted
Other
Confused
Put out
Furious
Surprised
Miffed
Sad
Insecure
Indifferent
Annoyed
Frustrated
Disappointed
Uneasy
Let down
Displeased
Unhappy
Insecure
Saddened
Unsatisfied
Confused
Disheartened
Other
Furious
Indifferent
Offended
Surprised
Disgusted
Annoyed
Frustrated
Disappointed
Uneasy
Unhappy
Let down
Unsatisfied
Saddened
Insecure
Displeased
Disheartened
Other
Furious
Anxious
Confused
Indifferent
Scared
Offended
Put out
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Unhappy
Uneasy
Displeased
Furious
Disheartened
Disgusted
Put out
Confused
Other
Insecure
Saddened
Offended
Anxious
Surprised
Annoyed
Frustrated
Disappointed
Let down
Unsatisfied
Displeased
Disheartened
Unhappy
Confused
Saddened
Uneasy
Furious
Disgusted
Put out
Indifferent
Insecure
Other
Annoyed
Frustrated
Disappointed
Saddened
Let down
Unhappy
Insecure
Disheartened
Uneasy
Unsatisfied
Displeased
Furious
Put out
Scared
Anxious
Other
Confused
Offended
Disgusted
Annoyed
Disappointed
Let down
Unsatisfied
Frustrated
Displeased
Insecure
Uneasy
Furious
Unhappy
Saddened
Anxious
Sad
Disheartened
Put out
Other
Annoyed
Frustrated
Disappointed
Let down
Unsatisfied
Displeased
Unhappy
Put out
Saddened
Disappointed
Frustrated
Annoyed
Furious
Let down
Unhappy
Unsatisfied
Anxious
Disgusted
Annoyed
Let down
Frustrated
Unsatisfied
Saddened
Disappointed
Unhappy
Uneasy
Surprised
Displeased
Confused
Put out
Happy
Grateful
Delighted
Pleased
Satisfied
Special
Other
Annoyed
Frustrated
Unsatisfied
Disheartened
Disappointed
Displeased
Uneasy
Saddened
Confused
Unhappy
Let down
Happy
Grateful
Delighted
Pleased
Satisfied
Special
Other
Grateful
Happy
Pleased
Satisfied
Delighted
Special
Annoyed
Frustrated
Furious
Anxious
Disappointed
Unsatisfied
Disheartened
Let down
Put out
Happy
Satisfied
Other
Delighted
Grateful
Satisfied
Delighted
Grateful
Special