Kindly shared by Anonymous
What happened
On Sunday evening I placed an order for home delivery. I have never used this service before and as my work schedule had recently changed, I thought this would be perfect as I barely have any free time at the moment. I received a cancellation email the next day, saying that Morrisons were unable to take a pre authorisation payment. Whilst at work, I called the bank to make sure that when I place the order again, it will go through. I placed the order again, a few hours later, Morrisons cancelled the order again. I called the Johnstone branch to try and speak to someone, tried another number, and I couldn't get through to speak to an actual person. On my lunch break, I popped along to the store to see if I could find out why my orders keep being cancelled. I live in Johnstone, so I went to the Johnstone store, however it is apparently the Paisley store that would have received my order. I spoke with someone from the home delivery department who was very kind but unable to help me. I basically wanted to send this email because I decided to use this service for ease and all that it has achieved is to take up my time, cause unnecessary stress, make me go out of my way to try and sort it and generally made everything harder. It has been a very frustrating experience and I'm still not sure why my order kept being cancelled. Any clarification on the matter would be appreciated.
What I wish had happened
I wish my order had not been cancelled for no reason
Where this happened
On the Internet
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