A customer experience about Aldi

Status: Approved

#Qualityofproduct  Disappointed 

Kindly shared by M. Whyte

What happened

Bought a multipack of cheese curls to find one burst open

What I wish had happened

I sent back complaint including packet and receipt and I'm still waiting for an answer

Where this happened

Via the post

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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Low
25% Quality of product
Feelings:

Annoyed

Disappointed

Displeased

Uneasy

Frustrated

Let down

Disheartened

Unhappy

Saddened

Unsatisfied

Surprised

Other

Furious

12% Customer Service
Feelings:

Disappointed

Annoyed

Saddened

Insecure

Uneasy

Unsatisfied

Surprised

Other

Displeased

Frustrated

10% Other
Feelings:

Annoyed

Disappointed

Frustrated

Saddened

Unsatisfied

Unhappy

Uneasy

Furious

Let down

Displeased

10% Financial Loss
Feelings:

Annoyed

Uneasy

Displeased

Frustrated

Let down

Unsatisfied

Disappointed

8% Embarrassment
Feelings:

Annoyed

Uneasy

Frustrated

Disappointed

Furious

Unhappy

Insecure

Saddened

8% Communication
Feelings:

Disappointed

Annoyed

Displeased

Frustrated

Uneasy

Saddened

Unhappy

8% Inconvenienced
Feelings:

Disappointed

Frustrated

Annoyed

Unsatisfied

Uneasy

Saddened

Unhappy

7% Rudeness
Feelings:

Disappointed

Annoyed

Surprised

Other

Displeased

Saddened

Frustrated

Insecure

Uneasy

3% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

3% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

2% Quality of product
Feelings:

Happy

Satisfied

Other

2% Injury
Feelings:

Annoyed

Uneasy

Saddened

2% Delivery
Feelings:

Disappointed

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Furious

Put out

Disgusted

Uneasy

Saddened

Confused

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Put out

Displeased

Surprised

1% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Unsatisfied

Disheartened

Let down

Put out

0% Other
Feelings:

Grateful

Satisfied

Delighted

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

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Low
  1. Morrisons
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