Kindly shared by Anonymous
What happened
Purchased settee, chair and footstool 2/7/22 delivered faulty. poorly fitted material on chair and scratches on material of settee. delivery men took photo's & said they would replace, and made note of faults. We were then asked to send photo's ourselves which we sent to them. Email is only way to contact them which we have lost count how many emails sent, phone line never answered and online help does not work. So timeline is.. 1/8/22 Delivered faulty. 2/8/22 email received requesting photos. 3/8/22 email saying being sent to fault team. 9/8/22 emailed them as no contact 9/8/22 said they were sending inspector. 18/8/22 inspector notified us an hour before visit not going to make it. had taken time off work so would be home. 18/8/22 emailed them saying not happy we want full refund. multiple phone calls made... no answer. 19/8/22 speaking to customer services requested to speek to manager who would not speak to us. said a refund request would be submitted and a manager would call...No return call ever made 22/8/22 Trust pilot review made 22/8/22 email received saying inspector needed to inspect goods. 23/8/22 NCF contacted trust pilot to verify review. 23/8/22 email received saying senior management have agreed to full refund and collect items - would we amend trust pilot review. 23/8/22 said we would amend once we had refund. Heard nothing further.....more emails sent 31/8/22, 1/9/22 chasing refund. by far the worst company I have ever dealt with. how they are able to treat there customers in this way is a disgrace. feel like taking them to court will be the only way to get our legal right to a refund....
What I wish had happened
I wish they had been a respectable company who cared about there customers and given a full refund when requested left feeling like I've been mugged and my money stolen.
Where this happened
On the Internet
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