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  • They delivered the cards to the wrong address after getting the address wrong. We have had to spend over half an hour on the phone just to find out what had happened. This could have easily been avoid...

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33% Customer Service
Feelings:

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33% Inconvenienced
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33% Delay
Feelings:

Frustrated

Disappointed

Online Retailer Customers

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19% Customer Service
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15% Financial Loss
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12% Delivery
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9% Inconvenienced
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9% Communication
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6% Delay
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5% Expectations Exceeded
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4% Delivery
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Happy

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4% Fraud
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4% Rudeness
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4% Service
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3% Other
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2% Quality of product
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1% Communication
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Delighted

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1% Returns
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1% Quality of product
Feelings:

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  1. Amazon
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  3. Groupon
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  1. Amazon
  2. Downyourhighstreet.com

M Hanson - Status: Approved

What happened

They delivered the cards to the wrong address after getting the address wrong. We have had to spend over half an hour on the phone just to find out what had happened. This could have easily been avoided with a little care and attention.

What I wish had happened

They could have contacted us immediately if they were unsure of the address, prior to delivery. They had my contact details so it's bizarre that they didn't think to.

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