Moo

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Recent Complaints :(

  • They delivered the cards to the wrong address after getting the address wrong. We have had to spend over half an hour on the phone just to find out what had happened. This could have easily been avoid...

Moo Customers

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How this makes Moo customers feel

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33% Customer Service
Feelings:

Frustrated

Disappointed

33% Inconvenienced
Feelings:

Frustrated

Disappointed

33% Delay
Feelings:

Frustrated

Disappointed

Online Retailer Customers

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How this makes Online Retailer customers feel

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20% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Miffed

Anxious

Scared

Let down

Disappointed

14% Delivery
Feelings:

Annoyed

Furious

Miffed

Frustrated

Disgusted

Let down

14% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Miffed

Disappointed

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Disgusted

Anxious

Scared

9% Delay
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9% Expectations Exceeded
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Satisfied

Happy

Pleased

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Delighted

Overjoyed

7% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

7% Communication
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Let down

Anxious

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Scared

5% Inconvenienced
Feelings:

Disappointed

Miffed

Annoyed

Frustrated

5% Communication
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Happy

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Satisfied

2% Rudeness
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Furious

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2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Disgusted

Frustrated

Furious

2% Fraud
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Annoyed

Disappointed

Let down

2% Other
Feelings:

Furious

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Annoyed

Most complained about Online Retailer companies

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  1. Amazon
  2. Wish
  3. Groupon
  4. Moo

Most complimented Online Retailer companies

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  1. Amazon

M Hanson - Status: Approved

What happened

They delivered the cards to the wrong address after getting the address wrong. We have had to spend over half an hour on the phone just to find out what had happened. This could have easily been avoided with a little care and attention.

What I wish had happened

They could have contacted us immediately if they were unsure of the address, prior to delivery. They had my contact details so it's bizarre that they didn't think to.

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