Onside Hospitality Ltd

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  • Booked in February for a hospitality day for 8 guests at Ascot for a Festival of Food and Wine with Racing. When I called to ask about menu last week they informed me that Ascot had cancelled the food...
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Onside Hospitality Ltd Customers

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50% Financial Loss
Feelings:

Annoyed

Unsatisfied

Disappointed

50% Customer Service
Feelings:

Annoyed

Unsatisfied

Disappointed

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

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Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

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Disgusted

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Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

Offended

Anxious

2% Other
Feelings:

Furious

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Annoyed

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Sad

2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
Feelings:

Furious

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Disgusted

1% Discrimination
Feelings:

Furious

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Miffed

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1% Returns
Feelings:

Furious

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1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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A Goodchild - Status: Approved

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What happened

Booked in February for a hospitality day for 8 guests at Ascot for a Festival of Food and Wine with Racing. When I called to ask about menu last week they informed me that Ascot had cancelled the food and wine festival. We asked for a refund as we were taking Corporate couples, and particular wanted...

What I wish had happened

They would give a full refund as the event we booked no longer exists

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