The Range

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Recent not so great
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  • M A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email t...
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  • M I placed an order online for a mirror. The mirror was not available for store pick up so had to pay £10 for delivery. The delivery came when expected. When I unwrapped the mirror there was a scratch ...
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  • I placed an order with The Range UK on the 10th June 2021, but only half the order has arrived and the other part says arrival date should have been 23rd June 2021. After waiting 40mins or more each t...
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The Range Customers

Most talked about by The Range customers

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How this makes The Range customers feel

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36% Customer Service
Feelings:

Annoyed

Unsatisfied

Frustrated

Disappointed

Unhappy

Furious

21% Communication
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Frustrated

Unsatisfied

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Furious

14% Delivery
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Furious

Disappointed

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Annoyed

7% Returns
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Unsatisfied

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7% Quality of product
Feelings:

Annoyed

Unsatisfied

Unhappy

7% Financial Loss
Feelings:

Unsatisfied

Unhappy

Annoyed

7% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Home & Garden Customers

Most talked about by Home & Garden customers

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Low

How this makes Home & Garden customers feel

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31% Customer Service
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

Unhappy

19% Communication
Feelings:

Unsatisfied

Frustrated

Disappointed

Annoyed

Furious

13% Delivery
Feelings:

Furious

Disappointed

Frustrated

Annoyed

13% Quality of product
Feelings:

Frustrated

Unsatisfied

Unhappy

Annoyed

13% Financial Loss
Feelings:

Unsatisfied

Unhappy

Annoyed

Let down

6% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

6% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Most positive experiences about Home & Garden companies

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Low
  1. The Range
  2. Uk Garden Buildings (Rugeley) Ltd
  3. Safestyle

Least positive experiences about Home & Garden companies

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Gary - Status: Approved

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What happened

Ordered garden furniture in March. Now expecting it to be delivered in September. Cannot contact customer service by phone or email

What I wish had happened

Either they talk to me and give me realistic answers or refund money with inty

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S Agus - Status: Approved

What happened

Ordered garden furniture in May, due to arrive at the beginning of July, it didn’t arrive until mid August! I contacted to chase my order in July, the customer service system is slow, did not answer my questions fully and when I asked to cancel my order and refund me my order miraculously arrives....

What I wish had happened

I’d have liked a clear explanation as to why I had to wait so long for my order. Why a third party company selling through the range is aloud to continue doing so despite its poor customer service. Why can’t my complaint be escalated to a manager? I’d also like an apology for service received ...

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