Kindly shared by M. Davis
What happened
BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mistaken and that our original flight was still booked. After sitting on the phone for around 8 hours, we managed to contact BA. They cancelled our replacement booking and promised to refund the new charges we incurred (seat number reservations) and gave us the refund reference numbers. No refund received. We have used BA's website customer complaints channel and been given a case number and Resolver. Still no refund or any contact from BA other than auto-confirmation of complaint received.
What I wish had happened
Apology from BA and the promised refund and possibility some recompense for the inconvenience caused by their error and delay in refunding our money.
Where this happened
On the Internet - https://www.britishairways.com
British Airways Customers
Most talked about by British Airways customers
How this makes British Airways customers feel
Furious
Disappointed
Frustrated
Unsatisfied
Annoyed
Displeased
Let down
Annoyed
Displeased
Unsatisfied
Furious
Annoyed
Displeased
Unsatisfied
Frustrated
Disappointed
Furious
Furious
Frustrated
Disappointed
Furious
Delighted
Happy
Overjoyed
Delighted
Happy
Overjoyed
Happy
Overjoyed
Delighted
Disappointed
Let down
Frustrated
Let down
Disappointed
Frustrated
Travel Customers
Most talked about by Travel customers
How this makes Travel customers feel
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Unsatisfied
Miffed
Unhappy
Offended
Sad
Scared
Displeased
Surprised
Uneasy
Anti Climax
Confused
Saddened
Disheartened
Frustrated
Furious
Annoyed
Let down
Disappointed
Disgusted
Anxious
Unsatisfied
Sad
Unhappy
Scared
Miffed
Offended
Surprised
Saddened
Uneasy
Disheartened
Displeased
Confused
Furious
Frustrated
Annoyed
Disgusted
Let down
Disappointed
Anxious
Sad
Unhappy
Surprised
Anti Climax
Saddened
Other
Miffed
Disheartened
Uneasy
Unsatisfied
Scared
Frustrated
Furious
Annoyed
Let down
Disappointed
Anxious
Disgusted
Sad
Miffed
Unsatisfied
Displeased
Offended
Surprised
Saddened
Unhappy
Disheartened
Furious
Frustrated
Annoyed
Disgusted
Let down
Anxious
Disappointed
Miffed
Sad
Offended
Disheartened
Frustrated
Furious
Disappointed
Annoyed
Disgusted
Let down
Surprised
Unhappy
Anxious
Anti Climax
Saddened
Uneasy
Scared
Frustrated
Furious
Annoyed
Let down
Disgusted
Disappointed
Anxious
Scared
Annoyed
Furious
Frustrated
Disappointed
Let down
Disgusted
Furious
Annoyed
Frustrated
Disgusted
Let down
Disappointed
Unhappy
Offended
Unsatisfied
Frustrated
Annoyed
Disgusted
Furious
Unhappy
Unsatisfied
Disappointed
Let down
Offended
Furious
Annoyed
Disgusted
Frustrated
Disappointed
Let down
Frustrated
Annoyed
Confused
Unhappy
Unsatisfied
Other
Let down
Let down
Frustrated
Disappointed
Furious
Delighted
Happy
Overjoyed
Delighted
Happy
Overjoyed
Delighted
Happy
Overjoyed